Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Pages: 1 2 
Send Topic Print
Hilton Hotels Use Of 0871 Numbers (Read 15,091 times)
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Hilton Hotels Use Of 0871 Numbers
Feb 2nd, 2017 at 11:27am
 
It has been brought to my attention that the Hamilton Hilton Group are using 0871 numbers as a first point of contact. The number in question is +44-871-902 1618 I have found the alternative number and I will enter it on the database. In regard to the misuse of 0871 numbers which organization polices this practice who should I contact to make a complaint. I have attempted to contact the Hilton Group but without success.
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #1 - Feb 2nd, 2017 at 7:33pm
 
Its a Hampton By Hilton Hotel franchised out to http://www.atlashotels.co.uk/our-hotels who also have numerous Holiday Inn Express Franchises.

They use 0871 numbers extensively as the first point of contact for their Hotels. EG.Sales . Which is perfectly legal and above board.

They are only required to offer  a 01/02/03 customer service number to call them on if the customer has a customer service query EG. Booking Change. Which should  normally appear on the booking form.

Hilton offer a FREEphone Number for Customer Service 0800 833775 (Option 2)

On the Holiday Inn Express Main Site they do say
(To modify or cancel an existing reservation call :  020 33 499657 )



Back to top
« Last Edit: Feb 2nd, 2017 at 8:03pm by bigjohn »  

BJ.
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #2 - Feb 2nd, 2017 at 10:11pm
 
Thanks for putting me right BigJohn much appreciated, I think it is still a scam I of course located the 0151 number and made contact via this number
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
Johanenes
Newbie
*
Offline



Posts: 1
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #3 - Apr 27th, 2017 at 9:12pm
 
So you managed to finally contact them?
Back to top
 
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #4 - Apr 28th, 2017 at 10:36am
 
I have entered the alternative number on the database
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
CJT-80
Global Moderator
*****
Offline



Posts: 1,666
London
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #5 - Apr 28th, 2017 at 7:19pm
 
bazzerfewi wrote on Apr 28th, 2017 at 10:36am:
I have entered the alternative number on the database

It is now in the verified Database, apologies for not noticing this Smiley
Back to top
« Last Edit: Apr 28th, 2017 at 7:19pm by CJT-80 »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #6 - Apr 29th, 2017 at 9:51am
 
CJT-80 wrote on Apr 28th, 2017 at 7:19pm:
bazzerfewi wrote on Apr 28th, 2017 at 10:36am:
I have entered the alternative number on the database

It is now in the verified Database, apologies for not noticing this Smiley


The number quoted 0151 707 7877  belongs to a Miller and Carter Steakhouse.
http://www.millerandcarter.co.uk/restaurants/north-west/millerandcarteralbertdoc...  Huh

Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge.

https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

Edit - Admin - Phone number as requested
Back to top
« Last Edit: May 1st, 2017 at 10:58pm by Forum Admin »  

BJ.
 
IP Logged
 
CJT-80
Global Moderator
*****
Offline



Posts: 1,666
London
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #7 - May 2nd, 2017 at 1:15pm
 
bigjohn wrote on Apr 29th, 2017 at 9:51am:
The number quoted 0151 707 7877  belongs to a Miller and Carter Steakhouse.
http://www.millerandcarter.co.uk/restaurants/north-west/millerandcarteralbertdoc...  Huh

Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge.

https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

Edit - Admin - Phone number as requested


bigjohn

Thanks for pointing this out... and for the PM...

I believe this may have been dealt with but I will go check

EDIT: Feedback submitted to Hilton Hotels regarding their use of an 0870 number with incorrect information given.  Due to limited character space (500 word limit) I have invited them to contact me for more information.

I will await their reply and report back.  Smiley
Back to top
« Last Edit: May 2nd, 2017 at 1:21pm by CJT-80 »  

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #8 - May 2nd, 2017 at 3:24pm
 
💿appologies I am a numpty I entered the wrong alternative number for Hampton Hilton it was meant to be 0151 7026200 and it may not be relevant now 0800/0808 numbers are free to call from mobiles sorry again
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
CJT-80
Global Moderator
*****
Offline



Posts: 1,666
London
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #9 - May 3rd, 2017 at 11:53am
 
bigjohn wrote on Apr 29th, 2017 at 9:51am:
Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge.

https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

Edit - Admin - Phone number as requested


According to this page: https://secure.hilton.com/en/ch/feedback/hrwfone.jhtml#natl they mention 2 numbers:

HHonors (UK and Europe)
00800 444 66677

HHonors (UK)
08705 466677 (noted as National Rate)

Both are different to the 0870 and 0800 numbers given previously....  Shocked
Back to top
 

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
IP Logged
 
Ian01
Supreme Member
*****
Offline



Posts: 767
Re: Hilton Hotels Use Of 0871 Numbers
Reply #10 - May 3rd, 2017 at 12:21pm
 

The prefix 00800 (or +800) plus eight further digits is a free call from anywhere in the world. This is an international freephone number.

The denotion of 0845 as local rate and 0870 as national rate hasn't been true for a very long time and should be reported, perhaps to ASA.

Back to top
« Last Edit: May 3rd, 2017 at 12:25pm by Ian01 »  
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #11 - May 3rd, 2017 at 3:55pm
 
0151 7026200 is the alternative number as callers are connected to Hilton Booking

I verified this today 08705 909090 is the none geographical number and the  0151 7026200 geographical number connects customers to Hilton Bookings
Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #12 - May 3rd, 2017 at 7:11pm
 
The  08705 909090 number appears  on the contact page i linked to, it states for calls from United Kingdom- including N. Ireland

see: https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

I got the 0800 833775  alternative to it from the Say No To 0870 Verified Number List. I checked to see if it still worked before i mentioned it.

08705 909090 is answered by a different menu.

0151 7026200 is the specific number for the Hampton By Hilton. Liverpool City Centre.

They all appear to be  answered by one or other of the Hilton Call Centres.
Back to top
« Last Edit: May 3rd, 2017 at 7:29pm by bigjohn »  

BJ.
 
IP Logged
 
bazzerfewi
Supreme Member
*****
Offline


Baz

Posts: 580
Barnsley
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #13 - May 3rd, 2017 at 7:38pm
 
It is a strange one this, I stayed at the Hampton Albert Dock LIverpool and when the staff rang 0151 7026200 the call was patched through to the Hilton International Call Centre






Back to top
 
WWW bazzerfewi aom@blueyonder.co.uk  
IP Logged
 
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
Re: Hilton Hotels Use Of 0871 Numbers
Reply #14 - May 3rd, 2017 at 8:28pm
 
bazzerfewi wrote on May 3rd, 2017 at 7:38pm:
It is a strange one this, I stayed at the Hampton Albert Dock LIverpool and when the staff rang 0151 7026200 the call was patched through to the Hilton International Call Centre



Yes that would be correct as i mentioned above.(They all appear to be  answered by one or other of the Hilton Call Centres).

But they advertise the 0151 number specifically  in the Liverpool Area.

See: http://www.thomsonlocal.com/The-Hampton-by-Hilton-Liverpool-City-Centre/2394812/...
Back to top
 

BJ.
 
IP Logged
 
Pages: 1 2 
Send Topic Print
(Moderators: Forum Admin, Dave, bbb_uk, CJT-80, DaveM)

Website and Content © 1999-2020 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2021. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge