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Ofcom review of UK Telephone Numbering Plan (Read 311,854 times)

gdh82

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #90 - Apr 13^th, 2006 at 10:47am

[quote]
Question 1:What are your views on the strategic principles that Ofcom proposes to apply to its numbering policy decisions?

Question 2:What do you think are consumers’ key current views on numbering, how do you think those views will change, and how should Ofcom’s current decisions take those changes into account?

Question 3:What do you think are the main ways in which technological developments will change the focus of numbering policy decisions, and how should Ofcom’s current decisions take these developments into account?

Question 4:Do you have any comments on Ofcom’s assessment of the current challenges to the Numbering Plan, in terms of a) number availability, b) transparency, or c) consumer abuses?

Question 5:Do you agree that the extension of conservation measures is the best approach to take before the impact of NGNs eases the pressure on geographic number demand?

Question 6:Do you agree that the use of overlay codes is the best backstop approach in the event that extended conservation measures are not sufficient to meet demand for geographic numbers?

Question 7:Do you agree that Ofcom should continue to respect the geographic identity of numbers until consumer understanding of the impact of technology change evolves further, and what do you consider is the best way to develop that consumer understanding?

Question 8:Do you agree with Ofcom’s proposal to open a new ‘03’ number range for non-geographic, non-revenue sharing services?

Question 9:How should the ‘03’ range be structured, in terms of tariffs and services ?

Question 10:How should the ‘08’ range be structured, in terms of tariffs and services?

Question 11:Which broad approach should Ofcom take to structuring the ‘09’ range, and if a re-structured ‘09’ range is preferred how would you arrange the different types of ‘09’ services (e.g., according to price per minute, price per call, inclusion of adult content)?

Question 12:Should any specific PRS service categories be identified or segregated in order that parents can block access by their children (e.g.,sexually explicit content, gambling)? Is there merit in having a general ‘adults only’ classification, including a range of services to which access might be restricted on the grounds of content, or might consumers wish to apply different rules for different types of content?

Question 13:Are there any practical means by which the Numbering Plan could provide improved mobile tariff transparency?

Question 14:Do you agree that personal numbers should have a tariff ceiling (or recorded message) to restore trust in those numbers? If so, what level, and should that ceiling include the cost of recorded messages?

Question 15:Do you agree with Ofcom’s proposals to move personal numbers (with the same consumer protection provisions) to the ‘06’ range and to pursue the direct allocation of numbers to end users as proposed at some point in the future?

Question 16:Do you have any comments on the use of the 05 number range?

Question 17:Do you agree that Ofcom’s overall proposals for a future Numbering Plan are coherent and comprehensive, and do you have any comments on the timescales in which the changes should be implemented ?

Question 18:Do you agree with the principle of using consumer protection tests in numbering in order to limit consumer abuses, as long as the relevant legal tests are met? Do you have any suggestions for what tests would be appropriate or any conditions that should be met to pass such tests?

Question 19:Do you support the proposal to extend the tariffing provisions of the Numbering Plan so that they apply to customers of all providers on all types of network?
Question 20:How do you think the new Numbering Plan could be effectively communicated to consumers?

Question 21:What are your views on Ofcom’s analysis and the different options for number charging ?

Question 22:Which, if any, numbers might appropriately be allocated using a value-based charge ?

Question 23:Do you have any other comments on Ofcom’s proposals for numbering as discussed in Section 5, or any other suggestions for how Ofcom might revise the current Numbering Plan or its administration?

Question 24:What do you think of Ofcom’s proposed general approach to managing geographic numbers?

Question 25:Do you have detailed evidence or suggestions on the variables likely to influence demand for geographic numbers, how those variables will change over time, and how Ofcom should develop a demand model?

Question 26:Do you agree with the specific proposal for how to extend conservation measures, including the extension to areas with a number shortage predicted in the next five (rather than two) years?

Question 27:Do you consider there to be any upper limit, in terms of technical feasibility, on the number of areas in which conservation measures could be used ?

Question 28:Do you agree with Ofcom’s assessment of the impact of conservation measures on stakeholders?

Question 29:Do you agree that Ofcom should pursue these additional ways to improve number utilisation and, if we do, how would stakeholders be impacted and what practical issues are involved?

[/quote]

« Last Edit: Apr 13^th, 2006 at 10:51am by gdh82 »

There's more of us that them, stick together and challenge 0870/0845 etc etc

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gdh82

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #91 - Apr 13^th, 2006 at 10:51am

[quote]
Question 30:What are your views on overlay codes, and Ofcom’s assessment of them, as a fallback option to increase number supply? What should be the maximum number of areas where overlay codes are introduced?

Question 31:What are your views on closing the scheme, and Ofcom’s assessment of it, as a fallback option to increase number supply?

Question 32:What are your views on wide area codes, and Ofcom’s assessment of them, as a fallback option to increase number supply?

Question 33:Might wide area codes be appropriate in regions with a strong identity and, if so, which specific regions are suitable for wide area codes?

Question 34:Do you agree with Ofcom’s assessment of the problems with current 08 and 09 in terms of information clarity and consumer perceptions?

Question 35:Which of these options for current 08 services do you think is best in terms of a) increasing consumer transparency and b) minimising the costs of re-structuring the 08 range?

Question 36:How might early migration to the ‘03’ range be encouraged?

Question 37:Is it more important to indicate price per minute or price per call, and does this vary for different types of PRS service? What granularity of PRS tariff information should be given to consumers by the Numbering Plan?

Question 38:Should there be any PRS number ranges with no tariff ceiling ?

Question 39:What is the typical turnover of 09 numbers, and what does this mean for migration timescales to a new 09 Plan? How could Ofcom structure the 09 range or take other steps to promote voluntary migration of 09 services ?

Question 40:Do you agree that that part of the 07 range which is currently unused (071-075) should be reserved for mobile services, with the aim of establishing 07 as a mobile ‘brand’?

Question 41:Should Ofcom reserve specific sub-ranges within the 071-075 range for new mobile multimedia services, in the interests of promoting consumer awareness and tariff transparency, and if so how?

Question 42:Do you support the use of 100,000-number blocks in allocating mobile numbers to new mobile voice providers?

Q 43:Based on the above analysis, if Ofcom were to introduce a charge ceiling on calls to 070 numbers, which of the following levels should be adopted

Q 44:Would a requirement to make tariff information clearly available to purchasers of personal numbering services at the point of sale, either in addition to, or instead of a call ceiling, be an effective means of providing tariff transparency on personal numbers?

Q 45:If a new sub-range is made available for personal numbering services, how long should the current ‘070’ sub-range remain available for existing providers, in order to minimise migration costs ?

Q 46:What issues do you think would need to be resolved before Ofcom makes individual numbers available for direct allocation to end users?

Q 47:What do you consider to be the main strengths and weaknesses of the current rules-based system of UK number allocation?

Q 48:Do you agree with these principles for number charging?

Q 49:What are your views on Ofcom’s assessment of the issues to be considered in setting and reviewing number charges? For example, should other issues be considered in developing charging proposals ?

Q 50:Do you agree that charging for numbers could disincentivise economically inefficient behaviour, and incentivise economically efficient utilisation?

Q 51:What internal changes would communications providers have to make, and at what cost, to support charging for numbers? Would these changes be preferable to earlier and more widespread use of conservation measures and (limited) changes to increase geographic number supply?

Q 52:How might existing number allocation rules be reduced if charging for numbers was introduced ?

Q 53:What are your views on this illustrative charging mechanism, and would you suggest any changes or alternatives to it ?

Q54:How would charging for number blocks affect consumers ?

Q 55:What impact do you think charging for numbers would have on sub-allocation? Should Ofcom encourage or facilitate sub-allocation and, if charging were introduced, would changes be needed to the process of suballocation to facilitate trading?

Q 56:Which types of consumer abuse do you think Ofcom should particularly attempt to address through its numbering policy decisions?

Q 57:Which number ranges and types of originating communications provider do you think should be covered by an extension of the Numbering Plan’s tariffing provisions? What practical issues are involved, and how would this vary according to the number ranges and service providers involved?

Q 58:What do you think of the potential conditions proposed by Ofcom for inclusion in a consumer protection test for number allocation, including the proposals that numbers should not be provided to anyone with a particular track record of persistent and/or serious consumer abuse ?

Q 59:Are there any other circumstances in which it may be appropriate for Ofcom to refuse number allocations ?

Q 60:Would you support the use of a consumer protection test as a basis for withdrawing number allocations? What kind of considerations should Ofcom apply in any such test, and what would be the practical issues involved in applying such a test?

Q 61:What consumer abuses do you think might occur in the future, and what steps might Ofcom take now in its numbering policy in order to reduce the potential for such abuses?
[/quote]

« Last Edit: Apr 13^th, 2006 at 10:52am by gdh82 »

There's more of us that them, stick together and challenge 0870/0845 etc etc

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Barbara

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #92 - Apr 13^th, 2006 at 3:48pm

I may well be in the wrong thread here, if so I am sure someone will move it but this whole issue is SO confusing and OFCOM just seems determined to make it more so. I am awaiting a reply from them to clarify the point about organisations being able to describe 0845s as "local rate" so I don't know how long I will have to wait for that as they seem to be more intent on devising mind-boggling "consultations".
However, one thought comes to mind, it's a very naive one I know but ..couldn't all the problems be resolved to CUSTOMER satisfaction if all the telecoms providers were obliged to include ALL calls (except to 09 which can be barred) within their inclusive packages? I am sure someone/many people will have thought of this before but it has many advantages, like companies could keep their silly call centre numbers, it just wouldn't cost the customer! I did put this to OFCOM on a previous occasion but never really got a reply. I know it would cost the telecoms companies but so what, they make profits, they would just be smaller in the future and they would have more weight to put an end to this ridiculous situation.

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Tanllan Supreme Member Offline Posts: 797 Gender:	Re: Ofcom review of UK Telephone Numbering Plan Reply #93 - Apr 13^th, 2006 at 4:16pm Well done Barbara. Simple, clear and concise. But you have touched on the profit element - and being able to scam the hapless UK citizen-consumer. And that is the problem.
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Dave

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #94 - Apr 13^th, 2006 at 4:41pm

Barbara wrote on Apr 13^th, 2006 at 3:48pm:

However, one thought comes to mind, it's a very naive one I know but ..couldn't all the problems be resolved to CUSTOMER satisfaction if all the telecoms providers were obliged to include ALL calls (except to 09 which can be barred) within their inclusive packages?...

To do this would require significant changes in the framework of these numbers, something that Ofcom's consultation NTS Options for the future, which closed at the beginning of 2005 looked at. You can see that Ofcom has done diddly squat as far as implementing any changes to make it fairer, as far as the consumer is concerned.

Barbara wrote on Apr 13^th, 2006 at 3:48pm:

... I know it would cost the telecoms companies but so what, they make profits, they would just be smaller in the future and they would have more weight to put an end to this ridiculous situation.

In today's telecommunications there are different telcos. Thus, a call may originate and terminate with different telcos, ie, the caller may have one provider and the end party may use another. With 0845/0870 the end telco providing the number requires a payment (under current rules). For telcos to allow these numbers to be called at the same rates as geographical numbers would mean that they are operating at a loss.

Imagine if supermarkets were forced to sell Heinz baked beans at the same price as their own brand 'no frills' range. Heinz still want their usual payment (let's assume that this is more than the retail price charged for the 'no frills' range in this analogy). Thus, the supermarket would be making a loss on Heinz beans.

I'm not trying to justify the situation, but when you say "it would cost the telecoms companies", you are referring to the originating telcos and not those providing the rip-off numbers. They would be subsidising the service that the company/organisation you are calling should be paying for. It's passing the buck, although if it were the industry's expense, rather than the citizen's, as it is at the moment, then it might have more of an incentive to do something.

If this could be done, legally, what would this do in practice? I think that it will just push up the price of geographical calls and make inclusive calls packages all but non-existant. The best you will get will be where they offer a set number of inclusive minutes, like mobile phone providers do.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Ofcom review of UK Telephone Numbering Plan Reply #95 - Apr 13^th, 2006 at 4:54pm Tanllan wrote on Apr 13^th, 2006 at 4:16pm: Well done Barbara. Simple, clear and concise. But you have touched on the profit element - and being able to scam the hapless UK citizen-consumer. And that is the problem. Tanllan, you put it more succintly than I ever could.
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gdh82

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #96 - Apr 15^th, 2006 at 10:13pm

Quote:

From the full consultation document:

5.44 Ofcom recognises that there is an apparent inconsistency between this
proposition, which establishes the new ‘03’ range as the natural home for
those services which do not require revenue sharing, and the proposals set
out in the NTS consultation, which may lead to the end of revenue sharing on
the 0870 range, and possibly also on 0845. Ofcom does not rule out the
possibility that the 0870 and 0845 ranges could be treated as exceptions to
the general rule, in accommodating non-revenue sharing calls within a
broader revenue sharing range. Ofcom also considers that the designation of
03 as a new non-revenue sharing number range could mean that this
apparent anomaly would become less significant over time if the new 03
range proved popular and resulted in migration of services from the 08
range. Ofcom will return to this issue in its NTS statement, which it expects
to publish by April 2006.
5.45 Ofcom also notes that its current proposals for ‘03’ are slightly different in
nature to those set out in the NTS consultation for 0870, and potentially for
0845. The NTS consultation proposed to remove the regulatory guarantee of
revenue share on certain 08 sub-ranges (the NTS call origination condition).
What is proposed here for the ‘03’ range is a complete ban on revenue
share, implemented via an additional obligation on all providers who adopt
these.

Ofcom can see the inconsistency of its ways, at least ! It also shows that Ofcom believe the geographically charged 0870 could run alongside the '03' range ! And even more optimistically that the '08' numbers could migrate to '03' due to their popularity !!!
Ofcom will "return to this issue in its NTS statement" which we now understand is due out after Easter. Should be interesting...

« Last Edit: Apr 15^th, 2006 at 10:28pm by gdh82 »

There's more of us that them, stick together and challenge 0870/0845 etc etc

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NonGeographicalMan

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #97 - Apr 16^th, 2006 at 8:41pm

gdh82 wrote on Apr 15^th, 2006 at 10:13pm:

It also shows that Ofcom believe the geographically charged 0870 could run alongside the '03' range ! And even more optimistically that the '08' numbers could migrate to '03' due to their popularity !!!
Ofcom will "return to this issue in its NTS statement" which we now understand is due out after Easter. Should be interesting...

What should happen though is that all 084 and 087 are converted to completely non revenue sharing ranges and that 084/7 revenue sharers move to 09 or a new low cost premium rate 06 range.

Whereas this solution merely allows the 0870 scammers to change to 0871 or 0844 and to continue to trade off the confusion caused by the fact that 0870 will still be national rate and that weak as water Ofcom wil do nothing about deliberate scammers like BT who describe 0845 as Lo-Call on their phone bills.

Why should all the 0845 voice providers have to migrate to 03 while the scammers on 0844 and 0871 can stay untouched? Surely it is the scammers who should be inconvenienced and forced to change their ways? Angry

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Tanllan

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #98 - Apr 16^th, 2006 at 9:26pm

Quote:

gdh82 wrote on Apr 15^th, 2006 at 10:13pm:

...Why should all the 0845 voice providers have to migrate to 03 while the scammers on 0844 and 0871 can stay untouched? Surely it is the scammers who should be inconvenienced and forced to change their ways? Angry

... Tsk, tsk, NGM, you are applying logic, clarity and fair play again.

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NonGeographicalMan Ex Member	Re: Ofcom review of UK Telephone Numbering Plan Reply #99 - Apr 16^th, 2006 at 10:18pm Tanllan wrote on Apr 16^th, 2006 at 9:26pm: Tsk, tsk, NGM, you are applying logic, clarity and fair play again. When you mean I should be resigned to the work of Ofcom all taking place under Blairite smoke and mirrors Tanllan?
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gdh82

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Re: Ofcom review of UK Telephone Numbering Plan
Reply #100 - Apr 16^th, 2006 at 10:29pm

And I'm right with you too, NGM. (I was merely pointing out Ofcom's position - not supporting it!)

Presumably, therefore, these kinds of points ought to be at the heart of our consultation response, particularly in respect of the following consultation questions:

Quote:

Question 17: Do you agree that Ofcom’s overall proposals for a future Numbering Plan are coherent and comprehensive, and do you have any comments on the timescales in which the changes should be implemented ?

Question 8: Do you agree with Ofcom’s proposal to open a new ‘03’ number range for non-geographic, non-revenue sharing services?

Question 10:How should the ‘08’ range be structured, in terms of tariffs and services?

There's more of us that them, stick together and challenge 0870/0845 etc etc

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bbb_uk Global Moderator Offline Posts: 2,041	Re: Ofcom review of UK Telephone Numbering Plan Reply #101 - Apr 18^th, 2006 at 6:22pm For those that haven't got round to reading the 100+ consultation, there is now a summary here including the various methods of replying. Remember we have just 2 weeks left to go....
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NonGeographicalMan

Ex Member

Re: Ofcom review of UK Telephone Numbering Plan
Reply #102 - Apr 19^th, 2006 at 11:43am

Well Ofcom really did mean the week after Easter people on their 084/7 announcement and incredibly they are intent on totally prejudicing the outcome of their current Review of Numbering Consultation by deciding in advance that they will have a geographically priced class of NGNs within the 087 number range (0870) that will totally shaft their plans to structure the rest of their 084/7 number series in line with call costs. And they really are insisting that every government department and charity and local council in the land using 0845 must introduce an 03 alternative to allow callers to have access to geographic call prices and so that Stephen Carter's chums in the 0845 dialup internet industry can go on ripping off elderly and technically uninformed customers with high call prices for as long as they possibly can. And people calling 0871 and 0845 will continue to be even more misled that these calls are at national rate as and when 0870 calls are charged that way. Angry

But hang on a moment Ofcom now says the call price changes on 0870 won't happen until 18 months after the "conclusion of the wider numbering review due in summer 2006". So there won't be any change in 0870 call prices until the start of 2008. Not Autumn 2006 that Ofcom deliberately and cynically misled journalists into believing last Autumn. So that's only 13 years after the 0990/0345 scam began and it has only taken Ofcom 4 years of deliberate delay to sort this out while most call patterns begin to move over to Voip. Its clear that Ofcom are a total disgrace.

Read it and weep at www.ofcom.org.uk/media/news/2006/04/nr_20060419

Its also clear that Mr Stephen Carter and his chums are totally in the pocket of the vested interests of the telecoms industry and wouldn't know a principled form of action if it ran them over.

This is yet another example of Ofcom's total lack of any joined up thinking in its approach to regulating telecoms where it attempts to bamboozle and dissuade consumers from even bothering to respond to its consultations by engaging in several hundred consultations a year that most consumers eventually run out of energy to respond to (I know I have) instead of only 3 or 4 annual consultations on a variety of themed and clearly interlinked telecoms issues.

There is clearly no overall joined up thinking at Ofcom at all other than to never do anything that would cause loss of revenue to large and powerful telcos where many former senior Ofcom employees previously worked. Shocked

« Last Edit: Apr 19^th, 2006 at 12:04pm by N/A »

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NonGeographicalMan

Ex Member

VERY URGENT Consultation - Ofcom Consumer Policy
Reply #103 - Apr 19^th, 2006 at 4:05pm

Sorry to suggest yet more work but for all those of you who were planning on responding to Ofcom's consultation on its revised National Telephone Number Plan I have been told by a very important source well connected with the internal workings of Ofcom that it is vital that as many of you as possible also provide a response to Ofcom's consultation that is technically closing today Wednesday 19th April (but Ofcom always accepts responses for several days after the closing date so therefore probably until say next Monday) entitled:-

Ofcom's Consumer Policy:- See www.ofcom.org.uk/consult/condocs/ocp/

Basically this is an effort by Ofcom to give itself a jolly big pat on the back by saying that its approach so far in avoiding almost any direct control of and/or regulatory sanctions against most telcos and instead concentrating on de-regulating to promote competition (you know the sort of thing with PostOffice, TalkTalk and BT all in a bidding war to acquire more customers while actually forcing up the minimum cost of line rental for most ordinary phone customers by 50%!) has been a big success and it should carry on with more of the same. Although they do acknowledge that they may perhaps need to be a teensy weensy bit more efficient and rapid in future in taking action against those companies who consistently and deliberately flout their regulations long term (for instance no action so far against Finarea despite more than two years of not complying with Ofcom's rules sating they must belong to an Alternate Dispute Resolution scheme).

Basically this consultation is a huge opportunity to respond telling Ofcom that you think their approach to Consumer Protection is a complete joke and has totally failed and that their rules are being flouted right, left and centre and that in many cartel and monopoly type areas like phone line rental prices are actually being driven up and not down. You could also highlight how their non interventionist and market driven approach has totally failed to provide cheaper prices for 084/7 NTS phone calls to date.

In short don't write pages but just a few paragraphs telling Ofcom their whole approach to Consumer Protection is an utter joke that consumers are not getting a better deal as a result of their actions and that due to the composition of their Board and their staff they are widely perceived as being in bed with the telecoms industry.

Don't use their horrid online form with the numerous questions designed to put you off responding and possibly not available after 5pm today and instead send your response to:- claudio.pollack@ofcom.org.uk and conpolconsult@ofcom.org.uk preferably by the end of this coming weekend. Based on their previous acceptance of responses up to a week late and this being the Easter week etc I feel sure that they will have to accept and publish any late submissions made.

It is important that as many as possible of us respond to this consultation as I am reliably informed that if we do not tell Ofcom that their approach is wrong that they will just carry on with their current appalling approach of failing to intervene to stop the operation of cartels and/or deliberately misleading and hype based marketing by many of the largest uk telecoms companies such as BT and TalkTalk. Angry

This is important so please respond today but a few paragraphs on a Page or so of A4 will do. Please don't use their questionnaire which is designed to force you to respond on Ofcom's terms and anyhow may not be available after today. Wink

Please tell Ofcom their current approach to considering the best interests of the consumer is abysmal and completely wide of the mark.

« Last Edit: Apr 19^th, 2006 at 4:08pm by N/A »

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jrawle

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Gender: male

Article in today's Telegraph
Reply #104 - Apr 20^th, 2006 at 2:39pm

Quote:

Regulator cuts cost of 0870 numbers
By David Derbyshire, Consumer Affairs Editor
(Filed: 20/04/2006)

Government departments, charities and businesses will no longer be able to use controversial 0870 telephone numbers to generate income, the industry's regulator announced yesterday.

From the start of 2008 an 0870 number should also cost no more to call than a standard national number, Ofcom said.

The 0870 prefix is used to generate millions of pounds every year.

Although they are sometimes mistakenly described as "national rate numbers", they can cost up to 8p a minute from a standard landline phone - more than twice the cost of calling an 01 or 02 phone number.

Calls to 0870 numbers are rarely included in inclusive call packages and are often impossible to dial from abroad.

Unlike conventional telephone numbers, owners of 0870 numbers can take a share of the revenue generated by each call.

Under the new rules announced yesterday, 0870 numbers will be no more expensive to call than a 01 or 02 "geographic" number. If companies wish to charge more, they will have to make an announcement at the start of each call, Ofcom said.

Ofcom believes the changes will reduce the price of many calls to 0870 numbers and mean that 0870 numbers "will generally be included in call packages". It is also ending revenue sharing.

However, the regulator is not lowering the cost of 0845 numbers, which typically charge up to 5p a minute during the day.

It will also officially designate 0871 numbers as premium rate numbers.

In the summer Ofcom is expected to announce a new 03 number range as an alternative to 0870 numbers.

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