obvious wrote on Mar 14^th, 2006 at 3:25pm:


thats sky all along mention loosing a customer and they are happy to help but if you just say can you put me through to customer services apparently its impossible and cant be done but yet they can put you through to complaints  strange eh?

j1mster wrote on Aug 16^th, 2007 at 4:30pm:


Cheers for that.  Rang the number, call was answered within seconds.  Gave my account details and transfered to the correct department.  I wanted to change my sky tv package but was told, I can keep the same package and pay a lower fee.  Saving me £8.50 a month.  I accepted.  

P.S. The call lasted about 4 minutes and it didn't cost me anything  once again, thanx for that number  

Hi Guys,
I have found a number for Sky which is geographical but will not get you through to customer services, however I have just had an interesting chat with the PA to the "Group Director of Communications" by phoning the number listed on the following link. It will not solve your Sky issue but if enough people ring to complain on this number perhaps they will listen and sort their act out! Judging by the number of people who have posted commented about Sky and the 0870 number thing they are very very unpopular. Let's stop these monolithic Corporations with virtual Monopolies from treating their customers with disdain and be as much of a nuisance to them as they are to us
http://www.newscorp.com/management/bskyb.html

Ophiicus wrote on Aug 20^th, 2007 at 2:48pm:


yeah..I tried that number aswell..

Thanks to someone who's entered 01506 421700 into the database for "Sky Digital". It gives a message saying that Sky tried to contact you etc.

Numbers that follow on are all for Sky and answer with various recorded menus. Perhaps someone with some time on their hands might like to try some numbers and, hopefully, match them up to 0870 numbers for inclusion in the database.

Some in the 01506 421xxx sequence are:

Help with Sky Box Office Movies: 706
TiVo: 710
PremPlus: 711

I used the number 01506 831 781. I got straight through and asked about upgrading to SkyHD. The operator said I had to ring a different number. I said I didn't have one and that this was the only one I had. She said "are you sure?" I lied through my teeth and said I did not get a different number. She transferred me to the right department where it took 35 minutes to set up what I wanted, and hasn't cost me a penny in call charges.

Where does it say that?
I'm looking at the "contact us" page in the latest SkyMag (September 2007, p73) and can't see any referance to an adminisration charge, or that number..

p66. got it.  In the boxes about how to order a film.  "Problems?  Call the Sky helpline on 08702 43 60 00. A £1 administration charge applies to phone ordering."

So, it's a charge if you don't want to order by following the on-screen instructions, but would rather speak to a human to order a film, and is not simply a charge for calling them.  It reads to me that if you had a technical problem that prevented you selecting a film on-screen, then they can help you solve it, and you'd not be charged for that.

I presume it's a charge to deter you form ordering films that way, as it obviously doesn't cost them for you to do it yourself via the remote.

(although why anybody bothers with sky box office is beyond me - they gave us two free viewings this month, so I went to make my first SBO purchase in six years, and only found one thing worth watching that we'd not already seen!)