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Sky Customer Services (Read 2,027,742 times)
bigjohn
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Re: Sky Customer Services
Reply #1125 - Oct 31st, 2013 at 4:21am
 
eirman wrote on Oct 30th, 2013 at 6:59pm:
I used 020 7126 7020 today. (I had success with it in the past).
As far as I could make out, it is only an automated service relating to billing.
Anything I could do here, I could also do on line.

To get to speak to anyone I was informed that I should call 08442 414141


No its not an automated service only. If you follow the prompts on some questions it does lead to you a live operator. EG New Customer. Wink
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CJT-80
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Re: Sky Customer Services
Reply #1126 - Oct 31st, 2013 at 10:53am
 
eirman wrote on Oct 30th, 2013 at 6:59pm:
I used 020 7126 7020 today. (I had success with it in the past).
As far as I could make out, it is only an automated service relating to billing.
Anything I could do here, I could also do on line.

To get to speak to anyone I was informed that I should call 08442 414141


Out of interest who informed you of that?  A Sky employee perhaps?

I will be calling it later to check on billing but I have used it to renew and to advise I wanted to cancel.

I will report back later on how it went.
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CJT-80

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eirman
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Re: Sky Customer Services
Reply #1127 - Oct 31st, 2013 at 11:09am
 
bigjohn wrote on Oct 31st, 2013 at 4:21am:
No its not an automated service only. If you follow the prompts on some questions it does lead to you a live operator. EG New Customer. Wink


Thanks BigJohn. As a long standing customer I naturally didn't try the new customer option. In fact I'd bet that there are freephone options for new customers.

I want to speak to customer services at regular landline rates. I use 13434.ie (identical to 18185.co.uk) to regular UK landlines which costs 1 cent per minute. 0844 costs 5 cents per minute.

Should I explore the menus further on 020 7126 7020
or try some others?
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« Last Edit: Oct 31st, 2013 at 11:11am by eirman »  
 
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eirman
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Re: Sky Customer Services
Reply #1128 - Oct 31st, 2013 at 11:18am
 
eirman wrote on Oct 30th, 2013 at 6:59pm:
To get to speak to anyone I was informed that I should call 08442 414141


CJT-80 wrote on Oct 31st, 2013 at 10:53am:
Out of interest who informed you of that? A Sky employee perhaps?


That number was given as an automated response when delving deeper into some billing menus (after Postcode Voice Recognition).
I was stonewalled when it came to speaking to someone about my bill.
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« Last Edit: Oct 31st, 2013 at 3:43pm by eirman »  
 
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Dave
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Re: Sky Customer Services
Reply #1129 - Oct 31st, 2013 at 2:25pm
 
Hello eirman and welcome to SayNoTo0870.com.

Feedback is much appreciated and can be used to make the listings more accurate, which helps others. If Sky has blocked off some of the routes on the IVR (menu) on this number, but there are still avenues to get to speak to someone then it would be useful to know what these are in explicit terms (i.e. what options need to be selected or what needs to be said if it's voice-controlled). It might also be useful to know which sequence of selections are met with the redirection message to the 0844 number.

If someone would like to suggest something then I am happy to amend the listing.
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« Last Edit: Oct 31st, 2013 at 2:27pm by Dave »  
 
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Ben Lowe
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Re: Sky Customer Services
Reply #1130 - Nov 5th, 2013 at 11:20pm
 
Hey,

I used the number 020 712 67020 (as I have done several times over at least 18+ months) on the 5/11/13 without any issues.

I wanted to cancel Movies and HD to save cash - though I was hoping that they may offer me any kind of deal regarding the HD as I've had this for 3/4 yrs now & there is a difference in picture quality.

I used option 3 then 4 & was answered straight away.

They gave me an offer of keeping the HD for 5 per month for the next 12 months which I took.  Smiley

Hope this helps.
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eirman
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Re: Sky Customer Services
Reply #1131 - Nov 13th, 2013 at 11:41am
 
I used the 020 712 6702 again without any issues. I did not come up against the 0844... blockage this time.

I did nothing different this time, so it must have a temporary issue, the last time.

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Ian G
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Re: Sky Customer Services
Reply #1132 - Nov 28th, 2013 at 11:21pm
 
Post made on 27 November at 3:33pm by ricard is missing here. Not found in Google cache.
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« Last Edit: Nov 29th, 2013 at 12:16am by Ian G »  
 
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NGMsGhost
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Re: Sky Customer Services
Reply #1133 - Feb 16th, 2014 at 5:31pm
 
Noting how this thread has now gone quiet for three months and how several working geographic numbers for Sky currently seem to be available does this suggest Sky has finally begun to accept that it can't actually blackmail everyone in the world in to becoming a Sky Talk customer through its use of 084 numbers that are charged to customers of all other phone companies as an out of bundle covert premium rate. Undecided
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« Last Edit: Feb 16th, 2014 at 7:21pm by NGMsGhost »  

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sva
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Re: Sky Customer Services
Reply #1134 - May 3rd, 2014 at 4:01pm
 
Just tried the 020 712 6702 number and it's not working. A few time it did ring only to go to an automated voice saying the service was no longer available.
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Heinz
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Re: Sky Customer Services
Reply #1135 - May 3rd, 2014 at 5:27pm
 
If you dial the final 0, you'll find it's working fine.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
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Ian G
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Re: Sky Customer Services
Reply #1136 - May 3rd, 2014 at 5:31pm
 
-> 020 7126 7020
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sva
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Re: Sky Customer Services
Reply #1137 - May 3rd, 2014 at 5:33pm
 
I was, that's just a typo. It works off my mobile though, so it might be an issue my end.
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CJT-80
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Re: Sky Customer Services
Reply #1138 - May 4th, 2014 at 11:54am
 
Good Morning,

I have just tried the number from my mobile, and it answers with a message requesting you to enter your home phone number to get you through to the right person.. so appears to work fine.  Smiley
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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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rosieedgar1988
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Re: Sky Customer Services
Reply #1139 - Jun 13th, 2014 at 7:34pm
 
On Tuesday i had a miss call from "020 8415 9500" i called back and is the same menu as the normal 0844 number, I just called the above 020 712 6702 number at 7:43pm and is the same menu as i stated on here.

02084 looks like it comes from the heathrow/london area of skys call centre.

I have checked the database but no match was found.

Hope i helped
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« Last Edit: Jun 13th, 2014 at 7:50pm by rosieedgar1988 »  
 
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