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Sky Customer Services (Read 2,049,332 times)
shelz15
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Re: SKY
Reply #15 - Mar 30th, 2005 at 2:51pm
 
[color=Orange][/color] GrinHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   Tongue
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Shelley-Marie Loughrey
 
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bill
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Re: SKY
Reply #16 - Mar 30th, 2005 at 3:31pm
 
Quote:
[color=Orange][/color] GrinHi,I got a letter from sky today about different packages and the number i'm given is 08706091645 open 24hours a day and 7 days a week hope this helps!   Tongue

How would another disguised premium rate ripoff number help?
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shelz15
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Re: SKY
Reply #17 - Mar 31st, 2005 at 12:44pm
 
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How would another disguised premium rate ripoff number help?
erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???
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Shelley-Marie Loughrey
 
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BexTech
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Re: SKY
Reply #18 - Apr 2nd, 2005 at 3:18am
 
Quote:
erm Bill sorry didnt understand ur last message ..But...The number i gave is to see if he can get through to sky as this is the number im given to contact sky and they give u different options on the phone so i thought this might help him out...If not im sorry,and p.s what u mean another  disguised premium rate ripoff? ??? ???


The whole point of this website!!

0870 generate income for the company you are calling, and can cost almost 8 pence per minute from a BT line, whereas the real geographical number does not cost anywhere near this amount, so calling an 0870 number is a premium over that of the real number.
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« Last Edit: Apr 2nd, 2005 at 3:18am by BexTech »  
 
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jimbo2005
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Re: SKY
Reply #19 - Aug 10th, 2005 at 6:52pm
 
The number listed on the site for Sky Technical department is no longer available vai the number quoted either.  I do know that the internal way of calling a Sky office in Livingston where their extention is 1156xxx is 01506 406xxx

However, the numbers used for the 0870 numbers have internal numbers with extra digits in - 0818 719 852 in Ireland is internal extention 11577852.  (Perhaps I shouldn't have siad that!), but if anyone knows the UK geographic numbers which have internal numbers 11577xxx, please place it here!  Smiley  Hope this info is of some use.
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james123
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Sky Digital #s not connecting to customer service
Reply #20 - Jul 12th, 2005 at 10:05am
 
I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?
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bigjohn
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Re: Sky Digital #s not connecting to customer serv
Reply #21 - Jul 12th, 2005 at 10:36am
 
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I have tried all the numbers for Sky Digital customer service & none of them could connect me to customer service?


Go via Disney Channel Helpline 08002792000 then press opt 1 for Sky CS.
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BJ.
 
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james123
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Re: Sky Digital #s not connecting to customer serv
Reply #22 - Jul 12th, 2005 at 4:12pm
 
Thank you bigjohn I got through no problem. Wink
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BillH
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Re: Sky Digital #s not connecting to customer serv
Reply #23 - Aug 5th, 2005 at 6:28pm
 
Hi! Forgive me if I'm either on the wrong thread or repeating what may have gone before, but on an ITV commercial break this evening, Sky were advertising free installation and a free month if you "call local rate 08705 66 33 66". Perhaps someone more tenacious could follow this up? Keep up the good work. Thank you all. Bill
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mc661
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Re: Sky Digital #s not connecting to customer serv
Reply #24 - Aug 5th, 2005 at 6:33pm
 
I dont think they would have a voice over on sky adverts.
Might have been "call now, 0870....."

Anyone can make a complaint about an advert on TV to Ofcom. (
You'll need to remember what daytime TV you were watching (daytime TV *shudders*), the time.

Youll prob get a response back saying it doesnt fall within their remit, talk to the ASA. Passing the Buck is normal with gov departments.

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BillH
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Re: Sky Digital #s not connecting to customer serv
Reply #25 - Aug 5th, 2005 at 6:42pm
 
Hi mc661.  I confess to having Heartbeat on (for the old cars!) and couldn't believe the voice over first time and it was later repeated. It definitely said "call local rate" and gave the number in the layout as 08705 66 33 66" as I had pen and paper ready to write the exact speech with the intention of contributing to this site. Thanks. Bill
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bbb_uk
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Re: Sky Digital #s not connecting to customer serv
Reply #26 - Aug 5th, 2005 at 7:11pm
 
I believe it only comes under OfCOM remit if it was a sponsorship advert for the programme in question, otherwise it comes under the ASA remit.

I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  I've made a complaint to OfCOM that is still being investigated now and has been since end of May.  My guess is that they'll wait until OfCOM finally gets round to releasing what plans they have for NGN's before they do anything.
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Dave
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Re: Sky Digital #s not connecting to customer serv
Reply #27 - Aug 5th, 2005 at 7:40pm
 
Quote:
...

I know this as I emailed ASA about Domino's pizza advertising an 0871 and remaining silent on the call costs but they said it was an OfCOM matter as it was a sponsorship advert for the Simpsons.  ...

It's Pizza Hut that sponsor The Simpsons! See here.
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Re: Sky Digital #s not connecting to customer serv
Reply #28 - Aug 5th, 2005 at 7:50pm
 
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It's Pizza Hut that sponsor The Simpsons! See here.
The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.
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Dave
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Re: Sky Digital #s not connecting to customer serv
Reply #29 - Aug 5th, 2005 at 7:56pm
 
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The advert I saw that was sponsoring The Simpsons was Domino's Pizza.  I saw it on SkyOne (I think) so maybe C4 have another sponsor for it, or it may have changed.

No Channel 4 still have Pizza Hut sponsoring it.

So Sky's sponsor is another pizza company which uses, let me guess, a 10p/min 0871?
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