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Sky Customer Services (Read 2,072,118 times)
samread
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Re: Sky Customer Services
Reply #795 - Oct 12th, 2009 at 5:48pm
 
Many thanks, Dave.
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samread
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Re: Sky Customer Services
Reply #796 - Oct 12th, 2009 at 5:51pm
 
Many thanks, Dave.
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Dave
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Re: Sky Customer Services
Reply #797 - Oct 12th, 2009 at 6:21pm
 
samread wrote on Oct 12th, 2009 at 5:39pm:
Dave - thanks. I tried your number (ending 706) and it worked whereas the 707 number has been withdrawn. Odd!! Are there other similar numbers too?  705, 704 etc?

Yes, they all belong to Sky. See my listing I did a couple of years ago (I expect that this is out of date now):

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1060112694/340#340

Other number ranges to try are 01506 677xxx, 01506 8317xx and maybe others.
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NGMsGhost
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Re: Sky Customer Services
Reply #798 - Oct 12th, 2009 at 6:46pm
 
Dave wrote on Oct 12th, 2009 at 5:40pm:
0800 046 8857 says that the number is now closed. However, 0800 046 8850 asks for the caller's telephone number. 0800 046 8851 has a menu on which might get you through to customer services.


Dave surely you should only give out numbers for Sky that still work one at a time since we know that as soon as Sky has identified them they then instruct their telecoms supplier to block them to further incoming calls.
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Dave
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Re: Sky Customer Services
Reply #799 - Oct 13th, 2009 at 11:01am
 
NGMsGhost wrote on Oct 12th, 2009 at 6:46pm:
Dave wrote on Oct 12th, 2009 at 5:40pm:
0800 046 8857 says that the number is now closed. However, 0800 046 8850 asks for the caller's telephone number. 0800 046 8851 has a menu on which might get you through to customer services.


Dave surely you should only give out numbers for Sky that still work one at a time since we know that as soon as Sky has identified them they then instruct their telecoms supplier to block them to further incoming calls.

I hardly think it's a state secret that dialling neighbouring numbers often yields other alternatives for a particular company. I said 8851 might get you through to customer services; those who are trying to contact Sky will have to try it and see and let us know.

All I know is that they don't answer with a Sky message saying that the number is "no longer available" or "now closed". When you select the relevant menu options they may just redirect you to the 0844 number.
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« Last Edit: Oct 13th, 2009 at 11:02am by Dave »  
 
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Susan5768
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Re: Sky Customer Services
Reply #800 - Oct 15th, 2009 at 1:08pm
 
Tried 01506 421 705 & 706 & 707 - 'No Longer Working' - was in a hurry so had to resort to published 08442 number given by greedy Sky  Angry
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Re: Sky Customer Services
Reply #801 - Oct 15th, 2009 at 1:10pm
 
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.
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farci
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Re: Sky Customer Services
Reply #802 - Oct 15th, 2009 at 1:17pm
 
Dave wrote on Oct 15th, 2009 at 1:10pm:
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.

You are correct - after entering your details you have the full range of options
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NGMsGhost
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Re: Sky Customer Services
Reply #803 - Oct 15th, 2009 at 1:23pm
 
Perhaps Sky won't mind people using this 0800 number since it should still interface with their NTS call logging system and so be able to give them all the call statistics they want and also distribute the call to wherever they want using their normal NTS call handling systems.

Of course I'm sure that this is a very charitable view on my part. Wink
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« Last Edit: Oct 15th, 2009 at 1:24pm by NGMsGhost »  

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Dave
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Re: Sky Customer Services
Reply #804 - Oct 15th, 2009 at 1:29pm
 
farci wrote on Oct 15th, 2009 at 1:17pm:
Dave wrote on Oct 15th, 2009 at 1:10pm:
I suspect that 0800 046 8850 may be a way of contacting Sky customer services and will appreciate any feedback on this.

You are correct - after entering your details you have the full range of options

Thanks. This number is now listed in the database. I have removed 01506 421707 from entries.

01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?
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NGMsGhost
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Re: Sky Customer Services
Reply #805 - Oct 15th, 2009 at 1:42pm
 
Dave wrote on Oct 15th, 2009 at 1:29pm:
01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?


I could tell you after 6pm when my calls to 01 numbers become free.  Can I take it that you yourself no longer have any any Anytime calls plan to call 01/02 numbers?

Regarding the wider 01/02 issue do we think Sky will ever get the message that not all their television customers can be expected to take their telephone service from them and hence that they must introduce an 03 number for customer service? Undecided
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Re: Sky Customer Services
Reply #806 - Oct 15th, 2009 at 2:19pm
 
NGMsGhost wrote on Oct 15th, 2009 at 1:42pm:
Dave wrote on Oct 15th, 2009 at 1:29pm:
01506 421732 still answers as "Sky Interactive" and requests the caller's phone number. Is this a suitable number to get to customer services?


I could tell you after 6pm when my calls to 01 numbers become free.  Can I take it that you yourself no longer have any any Anytime calls plan to call 01/02 numbers?

I would like confirmation that Sky customers can reach customer services from this number.
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« Last Edit: Oct 15th, 2009 at 2:20pm by Dave »  
 
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Re: Sky Customer Services
Reply #807 - Oct 15th, 2009 at 2:31pm
 
Dave wrote on Oct 15th, 2009 at 2:19pm:
I would like confirmation that Sky customers can reach customer services from this number.


You don't need to be a Sky customer in order to be able to confirm this though.
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Re: Sky Customer Services
Reply #808 - Oct 15th, 2009 at 4:50pm
 
Yes, Dave, that 0800 number works..... for the moment anyway.
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NGMsGhost
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Re: Sky Customer Services
Reply #809 - Oct 15th, 2009 at 5:27pm
 
The 0800 number works fine.  It reaches an automated IVR facility that asks for your phone number, postcode and date of birth and then puts you through to a UK customer service adviser.
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« Last Edit: Oct 15th, 2009 at 5:28pm by NGMsGhost »  

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