In response to my MP asking BT about the use of 0870 numbers for the bombing helpline (unfortunately my MP assumed BT was the ‘operator’!), he copied me the BT response – which basically said “Nowt to do with me, guv”. Accepted.
But, in the continuing email the BT man then says:-
“In situations when BT is the operator for an 0870 number, BT’s share of the revenue is set by the regulator Ofcom and we are only allowed to recover our costs. BT makes no profit on these calls”.
Is this really true, or pure 'creative accounting'??