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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › INDIAN CALL CENTRES

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INDIAN CALL CENTRES (Read 48,026 times)

trevord Full Member Offline Posts: 248 West Sussex, UK Gender:	Re: INDIAN CALL CENTRES Reply #45 - Feb 13^th, 2006 at 2:10pm Quote: I don't have a problem speaking to people in India per se but I do have a problem with receiving an inferior quality of service as so regularly happens. Which nicely summarises what I was trying to say as well. OTOH it would be difficult to get an inferior service compared even with some UK call centres!
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NonGeographicalMan Ex Member	Re: INDIAN CALL CENTRES Reply #46 - Feb 13^th, 2006 at 2:22pm trevord wrote on Feb 13^th, 2006 at 2:10pm: [/i]UK call centres! Perhaps because so many uk call centres (most especially all BT customer service persons) are so appalling they wrongly thought nobody would notice the difference.
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trevord Full Member Offline Posts: 248 West Sussex, UK Gender:	Re: INDIAN CALL CENTRES Reply #47 - Feb 13^th, 2006 at 3:52pm Quote: especially all BT customer service persons) are so appalling I've actually had cause to contact BT customer services 3 times in the last week - and all were helpful and efficient!
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NonGeographicalMan

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Re: INDIAN CALL CENTRES
Reply #48 - Feb 13^th, 2006 at 4:07pm

trevord wrote on Feb 13^th, 2006 at 3:52pm:

I've actually had cause to contact BT customer services 3 times in the last week - and all were helpful and efficient!

Perhaps you get routed to a different call centre in your area. I won't begin to descrive what BT's Indian call centre is like other than to say that it is one of the worst.

Symantec and Diners Club are the only reasonable Indian Call Centres I have ever encountered.

« Last Edit: Feb 13^th, 2006 at 4:07pm by N/A »

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trevord

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Re: INDIAN CALL CENTRES
Reply #49 - Feb 13^th, 2006 at 4:50pm

Quote:

Perhaps you get routed to a different call centre in your area.

2 calls were from 01403 Horsham; 1 was from 01597 Llandrindod Wells - none appeared to be Indian.

Quote:

I won't begin to descrive what BT's Indian call centre is like other than to say that it is one of the worst.

Obviously I've been lucky!
I'm trying to avoid companies with Indian call centres, but unfortunately cannot avoid them all, e.g. Norwich Union. Going to close HSBC accounts.

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Tanllan

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Re: INDIAN CALL CENTRES
Reply #50 - Feb 13^th, 2006 at 5:18pm

trevord wrote on Feb 13^th, 2006 at 4:50pm:

I'm trying to avoid companies with Indian call centres, but unfortunately cannot avoid them all, e.g. Norwich Union. Going to close HSBC accounts.

Just don't try ringing HSBC call centres as apparently they can not email or have other departments call - or so they said in my recent call to them. Grrrr.

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: INDIAN CALL CENTRES Reply #51 - Mar 5^th, 2006 at 3:52pm There is a campaign website which is imaginatively called SayNoToOvereasCallCentres.com and gives this site credit for providing its inspiration.
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