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Parliamentary update (Read 501,255 times)

idb

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Re: Parliamentary update
Reply #315 - Jul 29^th, 2008 at 1:09pm

House of Commons Hansard Written Answers for 22 July 2008 (pt 0041)

Child Support Agency: Telephone Services

Mr. Prisk: To ask the Secretary of State for Work and Pensions what income his Department received from the Child Support Agency's 0845 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217547]

Mr. Plaskitt: Figures concerning income from the use of 0845 numbers are only available for the Department for Work and Pensions as a whole and cannot be allocated to individual agencies. The Department stopped receiving a rebate from its 0845 numbers on 14 December 2007. This did not affect the charge customers pay for contacting the Department.

The Department received a rebate of £1,490,640.47 for the period covering 1 October 2005 to 14 December 2007 and this was used to pay for other telecommunication services. No information is available for any earlier period and no breakdown of this figure is available. The Department ceased this arrangement on 14 December 2007 and no longer receives any rebate. This change in arrangement does not affect the charge a customer pays for contacting the Department.

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idb

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Re: Parliamentary update
Reply #316 - Jul 29^th, 2008 at 1:11pm

House of Commons Hansard Written Answers for 22 July 2008 (pt 0044)

Pension Service: Telephone Services

Mr. Prisk: To ask the Secretary of State for Work and Pensions what income his Department received from the Pension Service's 0845 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217546]

Mr. Mike O'Brien: I am told that the information is not available in the form requested.

Although the DWP, which includes The Pension Service, received a £1.5 million rebate on its telephone charges from British Telecom, in relation to its 0845 services for the period from 1 October 2005 to the 30 November 2007, this rebate was offset against DWP telephony costs. After this date, the rebate arrangements ceased. This change in arrangement does not affect the charge a customer pays for contacting the Department. The charge a customer pays depends on their personal contract.

No information is available for any earlier period, nor on the amount relating specifically to calls to The Pension Service.

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idb

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Re: Parliamentary update
Reply #317 - Jul 29^th, 2008 at 1:11pm

House of Commons Hansard Written Answers for 22 July 2008 (pt 0104)

Office of National Statistics: Telephone Services

Mr. Prisk: To ask the Chancellor of the Exchequer what income his Department received from the Office of National Statistics 0845 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217545]

Angela Eagle: The Treasury Department has not received any income from the ONS between 1 April 2005 and 31 March 2008 in respect of 0845 numbers.

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idb

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Re: Parliamentary update
Reply #318 - Jul 29^th, 2008 at 1:12pm

House of Commons Hansard Written Answers for 22 July 2008 (pt 0018)

Government Decontamination Service: Telephone Services

Mr. Prisk: To ask the Secretary of State for Defence what income his Department received from the Government Decontamination Service 0845 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217542]

Derek Twigg: None.

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idb

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Re: Parliamentary update
Reply #319 - Jul 29^th, 2008 at 1:13pm

House of Commons Hansard Written Answers for 21 July 2008 (pt 0038)

Highways Agency: Telephone Services

Mr. Prisk: To ask the Secretary of State for Transport what income her Department received from the Highways Agency 0845 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217544]

Mr. Tom Harris: The Highways Agency Information Line (08457 504030) enables the public to call to receive information on the motorways and trunk road network.

Calls to this number cost no more than 4p a minute. It does not generate any revenue for the Highways Agency.

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sherbert

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Re: Parliamentary update
Reply #320 - Aug 12^th, 2008 at 7:20pm

Having a nose around the Land Registry site, I noticed that they have stopped using 0870 numbers and have replaced them with 0844 numbers, see here..

http://www1.landregistry.gov.uk/info/noticeboard/item/?article_id=17627

( I may have put this in the wrong place, if I have I apologise and I am sure Dave will move it is in the wrong place.)

« Last Edit: Aug 12^th, 2008 at 7:23pm by sherbert »

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Parliamentary update Reply #321 - Aug 26^th, 2008 at 7:39am DVLA make £9 million on 0870 numbers... See here.... http://www.telegraph.co.uk/news/newstopics/fairdealfordrivers/2619938/DVLA-makes... (Dave....sorry if this is in the wrong place)
Back to top	« Last Edit: Aug 26^th, 2008 at 7:41am by sherbert » IP Logged

Heinz Supreme Member Offline Posts: 1,362 Essex	ASK A MORE DIFFICULT QUESTION! Reply #322 - Aug 26^th, 2008 at 1:40pm Why the hell don't they stop asking these stupid "how much income?" questions when obfuscation normally results. It would be better to ask why such-and-such department has not followed COI advice and moved to 03xx numbers yet - and when will it?
Back to top	« Last Edit: Aug 26^th, 2008 at 1:41pm by Heinz » After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

SilentCallsVictim

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Re: Parliamentary update
Reply #323 - Sep 11^th, 2008 at 12:37am

A new front, with a nice logo and a neat summary of the problems caused by GPs using 0844 numbers has been added to the website of Laura Moffatt MP.

Whilst she may be right to focus on her constituents, Ms Moffatt could apply some pressure to Ben Bradshaw, who proposes to do nothing about this matter. Some would think that "success" could only be claimed once there were no such numbers in Crawley!

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SilentCallsVictim

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Re: Parliamentary update
Reply #324 - Sep 12^th, 2008 at 9:53am

An interesting written answer from Ben Bradshaw to a question from Andrew Lansley about the proposed three-digit number for access to urgent health and social care referred to in the Darzi report.

http://www.theyworkforyou.com/wrans/?id=2008-09-01b.221020.h

Bradshaw confirms that NHS Direct is involved in DH discussions about this matter, the initial outcome of which will be announced "in the autumn".

Bradshaw has previously indicated that no progress will be made with the necessary and long overdue change of number for the main NHS Direct non-urgent health advice and information service (from 0845 4647 to 0345 4647) until its role in relation to this quite separate other service has been "clarified".

As an organisation, NHS Direct has a valid place at the table where this possible new service is being discussed as it is one of many current providers of triage services for out-of-hours calls for the GP service. There is however no proposal that its main role as a provider of non-urgent health advice and information using 0845 4647 is directly affected by possible changes to arrangements for access to urgent care.

There is therefore no good reason why the two matters should have been conflated in this way. One must hope and expect that the forthcoming "clarification" will recognise this point and lead to an immediate commencement of the lengthy process of changing the number.

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NGMsGhost

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Re: Parliamentary update
Reply #325 - Sep 12^th, 2008 at 10:09am

SilentCallsVictim wrote on Sep 12^th, 2008 at 9:53am:

An interesting written answer from Ben Bradshaw to a question from Andrew Lansley about the proposed three-digit number for access to urgent health and social care referred to in the Darzi report.

There is therefore no good reason why the two matters should have been conflated in this way. One must hope and expect that the forthcoming "clarification" will recognise this point and lead to an immediate commencement of the lengthy process of changing the number.

Surely a key concern about the adoption of any 3 digit numbers by any part of the NHS would be that like the proposed 101 number for non emergency Police and/or local authority services it will not be charged at geographic call rates or included in call packages, unlike 03 numbers.

Surely those involved in lobbying must make the case to the NHS and/or ministers, the Contact Council etc, etc now that if a 3 digit number is used for easy memory and dialling convenience it must still be charged the same way as an 01/02/03 number in order to achieve their affordability and accessibility goals?

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SilentCallsVictim

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Re: Parliamentary update
Reply #326 - Sep 12^th, 2008 at 10:36am

NGMsGhost wrote on Sep 12^th, 2008 at 10:09am:

it must still be charged the same way as an 01/02/03 number in order to achieve their affordability and accessibility goals?

This is a very important point about a battle that may yet be to come.

None of the SHA "vision" documents make specific reference to charges for calls to this number, although many refer to it as being "like 999". This suggests that it is seen as possibly being "free", however concerns about misuse of free numbers and issues of funding will probably put paid to that.

There is no indication that the un-named officers in the DH who are working on this are yet open to representations from the public or parliament, however this opportunity should arise once a formal announcement (probably of one or more pilot schemes) is made in the coming months.

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NGMsGhost

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Re: Parliamentary update
Reply #327 - Sep 12^th, 2008 at 10:48am

SilentCallsVictim wrote on Sep 12^th, 2008 at 10:36am:

There is no indication that the un-named officers in the DH who are working on this are yet open to representations from the public or parliament, however this opportunity should arise once a formal announcement (probably of one or more pilot schemes) is made in the coming months.

I am confident that you will keep us posted regarding the announcement of any such consultation process SCV. Wink

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Dave

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Re: Parliamentary update
Reply #328 - Oct 18^th, 2008 at 3:32am

House of Commons Hansard Written Answers for 01 Sep 2008 (pt 0015)
Department of Defence

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080901/text/80901w0...

1 Sep 2008 : Column 1468W

Met Office: Telephone Services

Mr. Prisk: To ask the Secretary of State for Defence what income his Department received from the Met Office 0870 number in (a) 2007-08, (b) 2006-07 and (c) 2005-06. [217541]

Derek Twigg: No revenue has been received by MOD from the Met Office 0870 numbers.

House of Commons Hansard Written Answers for 01 Sep 2008 (pt 0047)
Home Department

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080901/text/80901w0...

1 Sep 2008 : Column 1594W

Telephone Contact Centres

Julia Goldsworthy: To ask the Secretary of State for the Home Department when she will answer questions 166551 and 166552 on telephone contact centres, tabled by the hon. Member for Falmouth and Camborne on 15 November 2007. [190778]

Mr. Byrne: I replied to the hon. Member on 22 July 2008, Official Report, columns 1335-38W.

House of Commons Hansard Written Answers for 01 Sep 2008 (pt 0070)
Department of Health

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080901/text/80901w0...

1 Sep 2008 : Column 1704W

Health Services: Telephone Services

Mr. Lansley: To ask the Secretary of State for Health (1) what the (a) costs and (b) benefits of a three-digit telephone number for urgent care which his Department is considering, as referred to on page 40 of High Quality Care for All, Cm 7432; which (i) officials and (ii) other parties are involved in the next phase of work on the matter; when he plans to set out further details on the next phase of work; whether his Department plans to encourage the development of local three-digit urgent care numbers ahead of its national review, as recommended in the visions documents of England's strategic health authorities; and if he will make a statement; [221020]

(2) what each of the options being considered by his Department for an urgent care number are as referred to on page 27 of NHS Next Stage Review: Our vision for primary and community care. [221049]

1 Sep 2008 : Column 1706W

Mr. Bradshaw: The Next Stage Review set out that we are currently considering various options to introduce a new three-digit telephone number to help people find the right local service to meet their urgent, unplanned care needs. Part of this phase of work will include considering the costs and benefits of introducing a three-digit number.

Officials in the Commissioning and System Management Directorate are leading this project and working with others in the Department and stakeholders including from strategic health authorities (SHAs), primary care trusts, ambulance trusts, out of hours providers, clinicians and NHS Direct. Officials will be exploring with SHAs their plans for implementing a three-digit number to inform options development. Further details from this phase of work will be set out in the autumn.

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Dave

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Re: Parliamentary update
Reply #329 - Oct 18^th, 2008 at 3:33am

House of Commons Hansard Written Answers for 10 Sep 2008 (pt 0026)
Department of Health

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080910/text/80910w0...

10 Sep 2008 : Column 1894W

Departmental Telephone Services

Julia Goldsworthy: To ask the Secretary of State for Health what (a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public are in use by (i) his Department and (ii) agencies which report to his Department. [200127]

Mr. Bradshaw: The Department runs or supports the following lines, using the (a) 0800, (b) 0845 telephone numbers for the public. This corrects the information given in written answers to the hon. Member for Falmouth and Camborne (Julia Goldsworthy) on 17 December 2007, Official Report, column 1206W, and to the hon. Member for Wolverhampton, South-West (Rob Marris) on 28 January 2008, Official Report, columns 109-10W.

10 Sep 2008 : Column 1895W

Asian Tobacco Helpline 08001690881
Asian Tobacco Helpline 08001690882
Asian Tobacco Helpline 08001690883
Asian Tobacco Helpline 08001690884
Asian Tobacco Helpline 08001690885
Asian Tobacco Helpline 08001690886
British Heart Foundation (Tobacco) 08001691900
Drinkline 08009178282
Drinkline 08006781110
Drinkline 08007076336
Drinkline 08008766622
Drinkline 08008766776
Drinkline 08008766778
FRANK 0800776600
FRANK Minicom 08009178765
Hepatitis C Line 08000850859
Hepatitis C Line 0800451451
DDSHL Helpline 2007 08000121636
DDSHL Helpline 2007 08000121737
Pregnancy Smoking Helpline 08001699169
Sexual Health Line 0800567123
Sexual Health Line Minicom 0800521361
Sexwise 0800282930
Smoking Helpline 08001690169
Smoking Helpline 08009176699
Smoking Helpline 08000327252
Smoking Helpline 08001691236
Smoking Helpline 0800884411
Smoking Helpline 08001695262
Smoking Helpline 08005975976
Smoking Helpline 08001691697
Smoking Helpline 08000665623
Smoking Helpline 08000665552
Smoking Helpline Minicom 08001690171
Smoking Helpline 08001690256
Smoking Helpline 08005975976
Smoking Helpline 08000665552
Smoking Helpline 08000665598
Smoking Helpline 08001691236
Smoking Helpline 08000327252
Smoking Helpline 08000854413
Smoking Helpline 08000854489
Smoking Helpline 08000854564
Smoking Helpline 08000121551
Smoking Helpline 08000121612
Smoking Helpline 08000855076
Smoking Helpline 08000854332
Smoking Helpline 08000855052
EHIC Order Line 08456050707
EHIC enquiry line 08456062030
Healthy Start 08456076823
Healthy Start Minicom 08456017698
Social Work and Care Careers Recruitment Line 08456046404
Social Work and Care Careers Recruitment Minicom 08456016121

The Department ran the following non-revenue generating lines, using (c) 0870 numbers. While they were mainly for the use of national health service and social services professionals, there was some use by the public. Since May 2008, these services have been available via 0300 numbers but the 0870 numbers need to be maintained until the end of March 2009 to allow for the transition.

DH Publication Orderline 08701 555 455
DH Publication Orderline minicom 08700 102 870

10 Sep 2008 : Column 1896W

(a) 0800, (b) 0845 and (c) 0870 telephone numbers for the public administered by (ii) agencies which report to the Department.

The Department’s Executive agencies, the Medicines and Healthcare products Regulatory Agency and the NHS Purchasing and Supply Agency have no 0800, 0845 or 0870 numbers for use by the public.

The Department has 25 arms length bodies and a number of national programmes e.g. NHS Employers. Information about telephone services for these bodies is not held centrally and cannot be provided except at disproportionate cost.

House of Commons Hansard Written Answers for 10 Sep 2008 (pt 0037)
Work and Pensions

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080910/text/80910w0...

10 Sep 2008 : Column 1944W

Child Benefit: Telephone Services

Jenny Willott: To ask the Secretary of State for Work and Pensions how much revenue the Child Benefit Helpline has generated in each of the last five years; and if he will make a statement. [223432]

Jane Kennedy: I have been asked to reply.

I would refer the hon. Member to the answer I gave on 6 July 2008, Official Report, column 827W.

Jenny Willott: To ask the Secretary of State for Work and Pensions how many and what proportion of callers to the Child Benefit Helpline whose call was logged with the promise of a call back within 24 hours received a call back in each of the last five years; and if he will make a statement. [223433]

Jane Kennedy: I have been asked to reply.

The information requested is not available.

House of Commons Hansard Written Answers for 17 Sep 2008 (pt 0003)
Department of Health

http://www.publications.parliament.uk/pa/cm200708/cmhansrd/cm080917/text/80917w0...

17 Sep 2008 : Column 2210W

NHS Direct

Jeremy Wright: To ask the Secretary of State for Health what the average cost to his Department is of a telephone call to the NHS Direct line, including the cost of staffing and other overheads. [223422]

Mr. Bradshaw: The average cost of a telephone call to NHS Direct was £15.35 for 2007-08.

The figure is based on an average cost of all calls to NHS Direct, including calls to the 0845 4647 number, the Appointments Line and other services.

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