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NTL Customer Services & Technical Support (Read 123,191 times)

jrawle Supreme Member Offline Posts: 708 Location: Didcot, Oxfordshire Joined: Jul 24^th, 2004 Gender:	Re: NTL Customer Services & Technical Support Reply #30 - Jul 25^th, 2006 at 5:43pm	Print Post
	simoncarter wrote on Jul 4^th, 2006 at 4:57pm: You can call the Sales number of 0800 052 0855 and choose option 2 - it passes you through to Customer Services. I can confirm that, I've used it three times today, and must have saved myself well over a pound (and quite right too as it was their fault). When you press 2, it says "in future" you can dial directly (gives 0845 number), and they then give the price for BT landlines - what about NTL lines?! After this message, it goes straight through to the customer services options as if you dialled 0845. If you then choose the right options for broadband, you get to someone who introduces himself as being from "broadband technical support". I don't know if it's the same you would get on the 0871 number.


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Hugh Newbie Offline Posts: 25 Joined: Jan 31^st, 2005	Re: NTL Customer Services & Technical Support Reply #31 - Jul 27^th, 2006 at 12:37pm	Print Post
	For those of you with ongoing NTL problems, I can thoroughly recommend the NTL HELL forum http://forums.ntlhell.co.uk/index.php As well as informed individuals contributing to the forum, there are actual NTL CS staff members who unofficially give advice and even direct help when needed.


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4PetesSake Junior Member Offline Why Pay More? Posts: 98 Location: Northamptonshire Joined: Sep 8^th, 2006 Gender:	Re: NTL Customer Services & Technical Support Reply #32 - Sep 20^th, 2006 at 7:08pm	Print Post
	New 0800 number for NTL[size=14][/size] I called ntl today regarding yet another error they had made and their threat to cut me off. I tried one of the 0800 numbers and somehow got through to the Dept. that deals with business enquiries and an extremely helpful lady stated that said that I would need to speak with the Credit Control/Accounts Dept. She could not transfer me and I was expecting her to give me THAT 0845 number. I almost fell off my chair when she gave me 0800 0522620. I believe that this is a new number for all their disgruntled customers to use. I only had a wait of about 5 minutes, "At their expense", and the problem was sorted out to my satisfaction and my account was credited with £1.50 to boot.


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skattie Newbie Offline Posts: 2 Joined: Sep 27^th, 2006	Re: NTL Customer Services & Technical Support Reply #33 - Sep 27^th, 2006 at 7:31pm	Print Post
	I dialled a number (can't 'member which one) and got a recorder messages telling me that ntl customers can now dial 150 from an ntl line (so if it isn't your phone that's broke then you can call for free everytime) Dial 150


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4PetesSake Junior Member Offline Why Pay More? Posts: 98 Location: Northamptonshire Joined: Sep 8^th, 2006 Gender:	Re: NTL Customer Services & Technical Support Reply #34 - Sep 27^th, 2006 at 9:30pm	Print Post
	Like many folk, we have ditched NTL's phone line and just have their broadband. So we have to find freephone number to call them about our broadband.


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skattie Newbie Offline Posts: 2 Joined: Sep 27^th, 2006	Re: NTL Customer Services & Technical Support Reply #35 - Sep 27^th, 2006 at 10:42pm	Print Post
	oic


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Tarkus Newbie Offline Posts: 5 Joined: Sep 28^th, 2006	Re: NTL Customer Services & Technical Support Reply #36 - Sep 28^th, 2006 at 11:35am	Print Post
	DutyDruid wrote on Jun 12^th, 2006 at 11:19am: I lived in the states for a few years and, despite everything that is wrong with living in the states, there is one inviolable principle - if your phone service goes down the call to customer services is free (in fact almost every call to customer services is free). Think once I get my service back I will be contacting BT & Sky for TV/Broadband/phone services Don't forget that for general faults you can call 151 from an NTL line and it's a free call- same with 150 for Customer Services. Of course if it's yur 'phone line that's down, then you're stuffed. However, I also found that calling Customer Services from a non-NTL 'phone on 01256 751 046 also works, and after explaining my problem they transfered me through to the Faults line. Where there's a will there's a way... ~ Edit by Dave: Quote box tidied up
	« Last Edit: Sep 28^th, 2006 at 11:40am by Dave »

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jrawle Supreme Member Offline Posts: 708 Location: Didcot, Oxfordshire Joined: Jul 24^th, 2004 Gender:	Re: NTL Customer Services & Technical Support Reply #37 - Sep 29^th, 2006 at 5:05pm	Print Post
	Today I tried to use 0800 052 0855 opt 2 to reach customer services, and it now says "I have to ask you to redial 0845... calls cost no more than 5p/min from BT landlines". So in the last few weeks they've changed it so it's not possible to reach customer services on this number (which is the sales number). 0800 052 9403 still works if you are moving. I haven't tried using it for other customer service queries. The number given above by peterlittleton, 0800 052 2620, seems to be for paying bills, but opt 3 for "anything else" goes through to some queueing music that sounds like the customer services queue. So I think it's worth trying this number first.


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petersforster Newbie Offline Posts: 2 Joined: Oct 3^rd, 2006	Re: NTL Customer Services & Technical Support Reply #38 - Oct 3^rd, 2006 at 9:22am	Print Post
	Hope this is helpful. The 01612 962516 number is, now, discontinued but the 01256 71047 number was answered by a very helpful young lady who, when I complained about the use of 0845/0871 numbers, advised that - FROM AN NTL 'PHONE - NTL Service calls may be obtained by dialling 150 and, NTL Faults (including Broadband) my be reported/resolved by dialling 151. Perhaps there is "light at the end of the tunnel"?


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4PetesSake Junior Member Offline Why Pay More? Posts: 98 Location: Northamptonshire Joined: Sep 8^th, 2006 Gender:	Re: NTL Customer Services & Technical Support Reply #39 - Oct 3^rd, 2006 at 10:19am	Print Post
	Peter I think that you have missed a digit of the number that you provided (01256 71047) as it only has 10 digits.


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petersforster Newbie Offline Posts: 2 Joined: Oct 3^rd, 2006	Re: NTL Customer Services & Technical Support Reply #40 - Oct 3^rd, 2006 at 9:07pm	Print Post
	Hello Peter, Sorry about that - it ought to have been 01256 751047.


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jrawle Supreme Member Offline Posts: 708 Location: Didcot, Oxfordshire Joined: Jul 24^th, 2004 Gender:	Re: NTL Customer Services & Technical Support Reply #41 - Oct 6^th, 2006 at 1:13am	Print Post
	Another new freephone number for NTL: 0800 052 2624 Earlier this week, I received an invoice from NTL saying they would take the amount due from my bank account by direct debit. Fine. Today, however, I received a "Final notice" letter saying I'd be disconnected if I didn't pay the amount I owe them straight away. Anyway, this letter said that if I couldn't pay, I should call the number above to talk to them about it. I did call it, to ask what the NThell is going on. I pressed option 2 which is to "tell them you've paid your bill". The recorded geordie voice told me I didn't need to phone to let them know I'd paid. After a pause he said if I stayed on the line, I could find out about alternate ways to pay. It then said I'd have to wait 10 minutes as they were very busy, but actually I was put straight through to a real person! He simply asked for my details, and then asked how he could help me. So this is another number definitely worth a try if you want NTL customer services. Note also the similarity between that and the number given earlier. If might be worth trying other 0800 052 262x numbers.


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peterofware Newbie Offline Posts: 2 Joined: Jul 28^th, 2005	Re: NTL Customer Services & Technical Support Reply #42 - Oct 18^th, 2006 at 3:22pm	Print Post
	good news you can now use 151 for NTL tech support, Cheers, Peter


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Dave Global Moderator Offline Posts: 9,902 Location: Yorkshire Joined: Apr 29^th, 2004 Gender:	Re: NTL Customer Services & Technical Support Reply #43 - Oct 18^th, 2006 at 3:37pm	Print Post
	peterofware wrote on Oct 18^th, 2006 at 3:22pm: good news you can now use 151 for NTL tech support, Cheers, Peter How much does this cost? And is it not strange that NTL have reverted back to 150 as well (is this free then)?


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jimbo2005 Junior Member Offline Posts: 82 Joined: Aug 3^rd, 2005	NTL Reply #44 - Nov 10^th, 2006 at 5:52pm	Print Post
	Please note that the 01256 751046-8 have now ceased. If anyone else has the actual geo numbers for this please get in touch. Thanks.


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