I did write to Virgin Media complaining at the 0906 rip off and on Thursday evening a nice lady from Virgin rang me to tell me that the "consultant" that I spoke to last Wednesday should have explained to me the situation.

If the fault is with Virgin's equipment or service, they will refund in full, the cost of the 0906 phone call.  If your call is asking for assistance with settings on your own PC or for personal help, then you stand the cost of the call.

I told her that the gentleman had advised me that the call would cost 25p per minute but had not mentioned any refund etc. otherwise I would not have had the need to complain.  She agreed.

She did say that we should have received an e-mail about the charges, but to our blueyonde e-mail address.  However, we haven't used this for years!!  She then told me what the e-mail addresses were and reset the passwords, so all I have to do is to add them to my e-mail system, and I'm back on th emailing list.

Also. she said that the new numbers and charges should be on our latest bill.  Well, actually my latest bill had arrived on the morning of my problem and it still carried the old number.  She apologised and said she would look into that.   Well, I'll pass on that one!

So, she refunded the £1.35 for my call and all seems well now.

Billing & Credit Control is listed in the database as being 0800 0522620. There are also two other 0800 numbers listed for that - search for "Virgin Media" to find them.

I did indeed receive a refund of all my call costs from Virgin Media, plus a £2 refund for loss of supply.

As an aside, I also had phone problems with Virgin recently with no phone for 3 days after 2 days of intermittent supply.  I also got a refund for loss of service for that, plus a £10 "goodwill gesture" credit for all the invonvenience and to cover the cost of using my mobile during this period.