Hi
I had broadband from UW when they were offering a 512 broadband connection and free calls. I've had it for about 18 months but its been in the last 2 months that its gone pear shaped. Last month I had problems with the service and 3 days ago it packed up all together. I'm now being informed by them that if i want to find out if there is a fault on the adsl i have to call an 0906 number at 75p a min. I then asked about a MAC code to transfer the service and was told i would need to pay £50 as the service was less than 12 months old. I refuted this and was then told i'd been subject to a free upgrade that i should have had a letter about (but of course I did'nt) when i asked for written conformation of my agreement to the upgrade they said they would have to check and come back to me. I'll let you know how i get on but i've definitly had enough and will be moving everything i have with them away. I reckon i spent around 4k with them last year and they have lost it for a couple of quid, not very bright is it?

I was invited to be a distributor with these people. I was wheeled along to a smart hotel and sat at back,every time the main man made what he thought was a good point i noticed that certain members of the audience burst into applause in a kind of happy clappy way. I later found out they were existing distributors.

Great emphasis was placed on them being Britains fastest growing company,the share options,  get your own company car ( Bright Yellow Mini,with large pink pig emblazoned on it). Cheapest Gas and Electric.

Regetfully i  parted with nearly £200 quid to join. As time went on i discovered

That some of their distributors mislead people to get them to sign up.( Their are also a lot of genuine distributors!!!) The mini is only allocated when you reach a certain level if you don't reach your sales targets you have to pay about £250 per month for it. You only get a small amount each month  from every customer you sign up ,the real moneys in recruiting more distributors. The services are not that cheap and their  broadband has no bandwidth.They have been selling  gas and elec at a loss ,  and it has now  been  offloaded to Npower to supply and run for them.The claim to be Europe's fastest growing company well the article was published in a low distribution magazine about 2 years ago,and was based on information that was collated in previous 12 months,that is 2003! Since then their shares have  suffered a roller coster ride in terms of both profits and share price,and have gone from 400p down to 140ish today..Not a lot of good for your share options!!!!! I found their customer service poor and their time to answer awful.

Needless to say i  have nothing more to do with them.