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GPs all over England (not just in South Yorkshire) (Read 743,521 times)
SilentCallsVictim
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Re: GPs all over England (not just in South Yorkshire)
Reply #615 - Nov 3rd, 2013 at 12:07pm
 
The following tweet may be shared with those who are interested in this story.

https://twitter.com/DH_fairtelecoms/status/396966900963737600
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bazzerfewi
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Re: GPs all over England (not just in South Yorkshire)
Reply #616 - Nov 3rd, 2013 at 4:30pm
 
Yes, I have followed the story and I commend the Daily Mail for reporting it. I must point out at this stage however that David Riley is in business to turn a profit all he did was to market an alternative for doctors. In my view his company "Daisy Chane" has sold a product and the fault is with the doctors and the practice managers because they did not carry out due diligance and their greed took over.
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SilentCallsVictim
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Re: GPs all over England (not just in South Yorkshire)
Reply #617 - Nov 3rd, 2013 at 9:08pm
 
If we are to refer to "due diligence" then we had best check our spelling, as well as references to "the Daily Mail," "David Riley" and "Daisy Chane".

If the alternative of a 0844 number had been marketed on the basis that it provided a subsidy through a Service Charge on the caller equivalent to between 5p and 7p per minute, as well as a premium Access Charge of up to 36p per minute, then we might find less cause to criticise Mr Riley. Likewise, if the option of switching to a geographic rate number, whilst retaining the Surgery Line system, had been promoted during the 12 months that were made available for existing customers to make the switch. Furthermore, if the use of 084 number had ceased once it was clear that doing so would place practices in breach of their NHS contracts. And yet again, if the option of providing a "two tier" NHS service had not been pressed as being an acceptable solution.

As GPs possess the commercial knowledge and skills necessary to lead CCGs, managing the bulk of the NHS budget in negotiation with multinational healthcare companies, one would have thought that seeing through any misrepresentation involved with something so modest as a surgery telephone system would be child's play for them. Let us hope that they will be able to put this acknowledged skill to work in securing good deals when they have to meet the full cost of their telephone systems, without the benefit of subsidy at the expense of patients.
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bazzerfewi
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Re: GPs all over England (not just in South Yorkshire)
Reply #618 - Nov 3rd, 2013 at 10:46pm
 
"Chain"
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SilentCallsVictim
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Re: GPs all over England (not just in South Yorkshire)
Reply #619 - Nov 3rd, 2013 at 10:53pm
 
"Matt" ? "Sunday Mirror" ? "dilig…"?
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SilentCallsVictim
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Re: GPs all over England (not just in South Yorkshire)
Reply #620 - Nov 4th, 2013 at 8:10pm
 
Coverage of the developing news story can be followed on the fair telecoms campaign news feed.

A version with selection options, in beta test, is available at http://www.fairtelecoms.org.uk/news-feed-selected.html.
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speedy
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Re: GPs all over England (not just in South Yorkshire)
Reply #621 - Nov 5th, 2013 at 3:21am
 
SilentCallsVictim wrote on Nov 3rd, 2013 at 9:08pm:
As GPs possess the commercial knowledge and skills necessary to lead CCGs, managing the bulk of the NHS budget in negotiation with multinational healthcare companies, one would have thought that seeing through any misrepresentation involved with something so modest as a surgery telephone system would be child's play for them. Let us hope that they will be able to put this acknowledged skill to work in securing good deals when they have to meet the full cost of their telephone systems, without the benefit of subsidy at the expense of patients.


Well done fairtelecoms for all the work lighting the straight and narrow.

Lets hope the GPs' in the CCGs understand that in the 'Business World' that when a salesman says that the 'Moon will be green every Monday' it ain't necessarily true. 

Afterall you wouldn't ask a GP to diagnose a knock in your engine (car) or a Mechanic to diagnose a heart rhythm, both engines but very different.

We have already found the old PCTs have given Contracts to companys like NSL Care Services using 0843 numbers and the new Area Teams are letting the Contracts go live apparently without querying why these also expensive numbers are being used for Patient Transport for NHS Hospital Services.

Hopefully someone will be knocking on relavant doors to get those 0843 numbers shifted very soon.

Lets hope we are wrong in our loss of confidence that our NHS is 'safe in their hands'  Undecided
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« Last Edit: Nov 5th, 2013 at 3:29am by speedy »  
 
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #622 - Dec 30th, 2013 at 9:13am
 
At the beginning of November 2013 announced that :---

"We expect our area teams to ... make sure appropriate action is taken wherever GPs are not making this a priority.”

"NHS England will, through its area teams, continue to monitor GPs’ progress ..."


http://www.england.nhs.uk/2013/11/04/gps-084-num/

Two months have elapsed since that announcement following a great deal of publicity leading up to it and following years of agonising about the problem after use of such numbers were banned by the NHS in 2010;  yet I have not heard of one single GP moving away from their 0844 during the past two months !!! Angry

This is totally unacceptable as a giant organisation like Natwest Bank proved it can be done swiftly when they announced that they would abandon 08 numbers and actually did it by moving to 03 numbers within two weeks!!!

How in hell are the GPs being allowed to get away with it again???

What are NHS England actually doing???
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Dave
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Re: GPs all over England (not just in South Yorkshire)
Reply #623 - Dec 30th, 2013 at 5:46pm
 
loddon wrote on Dec 30th, 2013 at 9:13am:
Two months have elapsed since that announcement following a great deal of publicity leading up to it and following years of agonising about the problem after use of such numbers were banned by the NHS in 2010;  yet I have not heard of one single GP moving away from their 0844 during the past two months !!! Angry

Bankfield Surgery changed its number back to a geographic one on 12 December, as the message on the home page says.
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #624 - Dec 30th, 2013 at 6:09pm
 
Dave wrote on Dec 30th, 2013 at 5:46pm:
[Bankfield Surgery changed its number back to a geographic one on 12 December, as the message on the home page says.


Thanks Dave, good news indeed, at last.

Only 749 to go.   Wink Smiley
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #625 - Jan 27th, 2014 at 9:31am
 
NHS England continue to drag their feet and show their incompetence and ineffectiveness.   Here we are near the end of January, another month gone and still NO ACTION FROM NHS ENGLAND.

The Which? "conversation" continues to run and today another patient says she is running out of patience because her GP continues to rip her off with an 0844 number :---

http://conversation.which.co.uk/money/expensive-gp-phone-numbers-nhs-premium-084...

"Author: Patient 1
Comment:
I am sick and tired of my GP surgery still using the 08444 number. I have asked them a number of times, over a 2 year period, when they will stop and they say they are looking into the matter.

Both my landline and mobile contracts allow my to phone standard 01 and 02 numbers free of charge and I guess many peoples do, so why is it taking surgeries so long to resolve this issue, surely all they need to do is either revert to the old number or install another 01 or 02 number so that patients have the choice.

My surgery ask that if you are unable to attend your appointment that you ring to cancel which I used to adhere to, however now that I am being well and truly changed for the privilege, I don't bother so sadly appointments are going wasted."


See all comments on this post here:
http://conversation.which.co.uk/money/expensive-gp-phone-numbers-nhs-premium-084...


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« Last Edit: Jan 27th, 2014 at 9:33am by loddon »  
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #626 - Jan 27th, 2014 at 9:56am
 
And now this comment on the Which? "conversation" :---

http://conversation.which.co.uk/money/expensive-gp-phone-numbers-nhs-premium-084...

Author: smw
Comment:
My GP, Forest Hill Road Group Practice, has added a geographic 02 number to their existing 0844 number but warn that since this is a single line not part of their system it is likely to be difficult to get through! They say they will keep the costly system until their contract ends in the autumn. Having been there this morning it looks like the notice with the 02 number is no longer on display!


GPs continue to treat NHS England with disdain as though they are irrelevant and to abuse patients and treat them as fodder for their rip-off shenanigans.   Utterly disgusting.  Angry Angry
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #627 - Jan 29th, 2014 at 11:29am
 
A dreadful example of the intransigence, untruthfulness  and arrogance of some GPs emerges in Coventry; see this story :---

"Bell Green doctor's surgery to change expensive phone number after councillor blasts charges
"
http://www.coventrytelegraph.net/news/doctors-surgery-coventry-pledges-change-65...

"Dr Grant Ingrams, senior partner at Crossley Practice, denied the phone line was a money-spinner - and said they were planning to go back to an 024 number.

He is adamant the practice never received a penny.

He said: “We have identified a solution which will allow us to go back to an 024 number. But it is going to take some time
."

The GP denies that there has been any financial benefit to the practice and that it will take some time to revert to a geo number, both statements are not credible.

Well done to Councillor Thomas for taking the matter up.
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Re: GPs all over England (not just in South Yorkshire)
Reply #628 - Jan 29th, 2014 at 11:47am
 
For a long time these GPs were deliberately misled over the call costs and the details of the inbuilt revenue sharing. Some still do not understand the mechanics of the deal they signed up to. It's a difficult position for a professional to stand up and admit they may have been misled.

There are some that are still under the impression they need to cancel their telephone services contract and pay huge penalty fees in order to change their number. This is not true and was confirmed by the system supplier more than six months ago.

While many GPs have got rid of 0844 numbers over the last few months, a few have installed a geographic number on a single line and kept the 0844 number running. This is still a breach of the GMS Contract. The NHS does not offer two levels of service based on ability to pay.

All 0844 numbers should be completely removed. Adding a geographic number in parallel is not a reasonable solution. It does not prevent patients from incurring high call charges because many may continue using the 0844 number especially if they find the geographic number is engaged.

The same story a few days earlier:
http://www.coventryobserver.co.uk/2014/01/21/news-Bell-Green-doctors-slammed-ove...
http://www.coventryobserver.co.uk/2014/01/23/news-Bell-Green-doctors-slammed-ove...
(small revision made on the 23rd).

I see no mention of a change to an 03 number. Having recently been told that 03 numbers are very expensive to run, a quick bit of research finds a number of deals with 10 hours of incoming calls per day for 10 pounds per week.

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« Last Edit: Jan 29th, 2014 at 3:20pm by Ian G »  
 
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loddon
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Re: GPs all over England (not just in South Yorkshire)
Reply #629 - Jan 29th, 2014 at 3:39pm
 
Ian G wrote on Jan 29th, 2014 at 11:47am:
    For a long time these GPs were deliberately misled over the call costs and the details of the inbuilt revenue sharing. Some still do not understand the mechanics of the deal they signed up to. It's a difficult position for a professional to stand up and admit they may have been misled.

Strange that such professionals can be so misled over such a basic thing whilst they profess to be highly educated and of some general intelligence, if not better, and many demonstrate their interest in wider non-medical matters by going into politics .   

Ian G wrote on Jan 29th, 2014 at 11:47am:
There are some that are still under the impression they need to cancel their telephone services contract and pay huge penalty fees in order to change their number. This is not true and was confirmed by the system supplier more than six months ago.

Once the errors of their ways have been pointed out one would think they would be anxious to correct them as quickly as possible, to protect the reputation of their profession at the least, but surprisingly they show great tardiness and reluctance to act and even do further damage to their image by telling untruths and parroting spurious and specious information to excuse their inactivity.  What a shower!

Ian G wrote on Jan 29th, 2014 at 11:47am:
While many GPs have got rid of 0844 numbers over the last few months ...... 

Would you care the list all these many GPs?



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