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National Lottery 0845 Numbers. (Read 22,526 times)
kasg
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Re: National Lottery 0845 Numbers.
Reply #15 - Oct 10th, 2015 at 11:59am
 
bigjohn wrote on Oct 10th, 2015 at 2:01am:
They dont comply with recent UK Calling changes. As no mention of the 0844 service charge is shown on the contact page on the website : https://www.national-lottery.co.uk/contact-us#get-in-touch 

The numbers have little Δ symbols next to them and there is a well hidden Δ at the bottom of the page - if you click on View the small print it opens a drop-down text list that includes:

Quote:
0844 National Lottery call charges
Calls cost 7p per minute plus your service provider's access charges

Not exactly prominent!
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CJT-80
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Re: National Lottery 0845 Numbers.
Reply #16 - Oct 10th, 2015 at 12:24pm
 
Here is a screen shot showing you how bad it is..

http://tinypic.com/r/2hzqv5g/8

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CJT-80

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Ian01
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Re: National Lottery 0845 Numbers.
Reply #17 - Dec 14th, 2015 at 6:20am
 

In today's Guardian:

http://www.theguardian.com/uk-news/2015/dec/14/national-lottery-operator-greedy-...

Of course, all 084, 087 and 09 numbers are premium rate with an additional Service Charge paid to the benefit of the called party and their telecoms provider. Where the Service Charge is more than 7p per minute or per call, the number is further defined as a Controlled Premium Rate Service (CPRS) and subject to additional PhonepayPlus regulation.

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« Last Edit: Dec 14th, 2015 at 9:16am by Ian01 »  
 
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CJT-80
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Re: National Lottery 0845 Numbers.
Reply #18 - Dec 14th, 2015 at 10:21am
 
Sadly it's just further proof that Camelot and indeed National Lottery are just greedy!

Having said that, it appears they have just decided to follow the other "Lottery" and use an 0844 number.

I contacted Camelot/National Lottery several times regarding their (at the time) 0845 number, only to be told they were looking at alternatives... it seems the "alternative" they decided on was a more costly one for us to use!  Angry
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CJT-80

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CJT-80
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Re: National Lottery 03 Numbers
Reply #19 - Oct 2nd, 2017 at 8:25pm
 
Good News!

Finally it appears National Lottery / Camelot Group now have 03 numbers to contact them on see here - They are: 0333 234 50 50 (If you play in a store) or 0333 234 44 33 (If you play online).

I will update the database with the "old" 0844 numbers and their 03 replacements.  Smiley
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« Last Edit: Oct 2nd, 2017 at 8:25pm by CJT-80 »  

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CJT-80

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SilentCallsVictim
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Re: National Lottery 03 Numbers
Reply #20 - Oct 3rd, 2017 at 10:32am
 
CJT-80 wrote on Oct 2nd, 2017 at 8:25pm:
Good News!

Finally it appears National Lottery / Camelot Group now have 03 numbers to contact them on see here - They are: 0333 234 50 50 (If you play in a store) or 0333 234 44 33 (If you play online).


I am not in the habit of quoting from emails, however some may be interested to read an extract from a message I have just sent to another Mr Hickson, the Head of Policy and Public Affairs at Camelot:

Quote:
I am a little late with this message, but after our meeting on 14 January 2016 I had hoped to be in contact with you very much sooner.

On viewing these archived web pages for 1 July 2017 and 24 June 2017, one may see that, during the interval between these dates, the points I made some 18 months previously were finally seen to have achieved their objective.

I have been campaigning, successfully, for quite long enough to know that, in this type of work, patience is not simply a virtue, it is a necessity. (It took around 10 years to get over 1,00 NHS GPs off their 0844 numbers; 4 years for HMRC and the DWP was as nothing.)

This page - https://www.national-lottery.co.uk/contact-us#get-in-touch – indeed now shows two shiny new 03 numbers.

These replace the 0844 numbers, which led to me describing Camelot as “Greedy and Foolish” – https://www.theguardian.com/uk-news/2015/dec/14/national-lottery-operator-greedy....

I offer an unqualified “Well done” to you and all of your colleagues who were involved in this change.


I am very grateful to CJT-80 for spotting this change and to all fellow campaigners in the cause of
fair telecoms
.
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Ian01
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Re: National Lottery 0845 Numbers.
Reply #21 - Oct 7th, 2017 at 3:20pm
 
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« Last Edit: Oct 7th, 2017 at 4:05pm by Ian01 »  
 
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