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Clear Call Rates for Everyone (Read 44,943 times)
SilentCallsVictim
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Re: Clear Call Rates for Everyone
Reply #30 - Jul 13th, 2015 at 3:14am
 
Ian01 wrote on Jul 12th, 2015 at 10:21am:
Sunday Morning Live now says ...

Full details and clips on our blogging - Sunday Morning Live - struggling to get it right

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CJT-80
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Re: Clear Call Rates for Everyone
Reply #31 - Jul 13th, 2015 at 7:51pm
 
bigjohn wrote on Jul 12th, 2015 at 4:23am:
Commercial Radio Station. Magic FM

http://www.magic.co.uk/faqs/contact-magic/

not yet complying.

Still  saying on site  "Studio number: 08 444 777 888 Calls to this number will be charged at £0.05/minute. Mobile charges may be higher."



Oddly Kiss FM (also owned by Bauer Media) does have the right information - http://www.kissfmuk.com/contact-us/

Why can one part of their organisation get it right, but the other cant?

Huh
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« Last Edit: Jul 13th, 2015 at 7:57pm by CJT-80 »  

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Ian01
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Re: Clear Call Rates for Everyone
Reply #32 - Jul 19th, 2015 at 10:18am
 

Sunday Morning Live still can't get it right. Today they say...

Phone 08459 555 678.
Calls cost up to 7p per minute plus your network's Access Charge.

The requirement is to specify the Service Charge for their own number, not a generic 'up to' price.

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« Last Edit: Jul 19th, 2015 at 2:45pm by Ian01 »  
 
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Ian01
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Re: Clear Call Rates for Everyone
Reply #33 - Jul 26th, 2015 at 10:16am
 

Sunday Morning Live finally got it right. Today they say...

Phone 08459 555 678.
Calls cost 2p per minute plus your network's Access Charge.

The next step must be to replace 0845 with 0345...

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« Last Edit: Jul 26th, 2015 at 10:18am by Ian01 »  
 
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Kiwi_g
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Re: Clear Call Rates for Everyone
Reply #34 - Aug 3rd, 2015 at 4:24pm
 
Can anyone assist me.  In walking in my local town, I noticed that the local bus company (Arriva) showed an 0844 contact number on the back of their busses and for bus information, the bus stops gave an 0871 number.  Do the new regulations mean that where everywhere an NGN higher rate number is shown, price information needs to be given?
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bigjohn
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Re: Clear Call Rates for Everyone
Reply #35 - Aug 3rd, 2015 at 4:36pm
 
Kiwi_g wrote on Aug 3rd, 2015 at 4:24pm:
Can anyone assist me.  In walking in my local town, I noticed that the local bus company (Arriva) showed an 0844 contact number on the back of their busses and for bus information, the bus stops gave an 0871 number.  Do the new regulations mean that where everywhere an NGN higher rate number is shown, price information needs to be given?


Yes.It clearly states they should....

"Review all your materials and advertising.  If your business or organisation is contacted on a number beginning 084, 087, 09 or 118, you must ensure that your service charge is clearly displayed wherever you advertise or promote that number. The service charge should be prominent and in close proximity to the number itself. The recommended form of wording is:

“Calls cost xp [or xp per minute] plus your phone company's access charge.”

This is likely to mean that your service charge should be provided alongside the related number in all communications directed towards current or potential users of the service, where the use of the number is promoted or advertised. These communications are likely to include as a minimum:

Any broadcast advertisements on television or radio;
Any press advertising;
Any online advertising, including paid-for search listings;
Advertising bill boards and posters;
Public notices, press releases and other public relations material which promotes access to the service offered on the numbers, or promotes contact with the organisation using the number;
Point of sale displays and other fixed advertising;
Packages, wrappers, labels, tickets, timetables and price lists;
Service directories; and
Company websites."

https://www.ukcalling.info/industry
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« Last Edit: Aug 3rd, 2015 at 4:39pm by bigjohn »  

BJ.
 
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SilentCallsVictim
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Re: Clear Call Rates for Everyone
Reply #36 - Aug 3rd, 2015 at 11:50pm
 
With reference to the preceding comments and all similar cases.

We suggest that the best approach to deal with those who fail to comply is to follow these steps:
  1. Approach the company themselves, directing them to the advice from Ofcom at http://ukcalling.info.
  2. Consider making a complaint to the ASA.
  3. If this is not appropriate or unsuccessful, report the matter to Ofcom

The fair telecoms campaign is directly engaged on significant cases and will be happy to help resolve any case and draw public attention to significant cases.
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CJT-80
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Re: Clear Call Rates for Everyone
Reply #37 - Aug 4th, 2015 at 9:39am
 
Kiwi_g wrote on Aug 3rd, 2015 at 4:24pm:
Can anyone assist me.  In walking in my local town, I noticed that the local bus company (Arriva) showed an 0844 contact number on the back of their busses and for bus information, the bus stops gave an 0871 number.  Do the new regulations mean that where everywhere an NGN higher rate number is shown, price information needs to be given?


Good Morning, the 0844 number operated by Arriva Bus needs to be updated by Arriva as it's been replaced by an 0344 number. It would therefore make sense for Arriva to replace the information to include the new number as opposed to declaring the charges on the old 0844 number.

The 0871 number is operated by Traveline who indeed should declare the relevant costs of calling their number (12p per minute plus an access charge from the callers network).  On a personal note I feel that the Traveline service needs to scrap the 087 number altogether.
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derrick
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BARCLAYCARD
Reply #38 - Aug 24th, 2015 at 9:49am
 
Barclaycard have gone mad with call charge information, don't know 080 are free from mobiles and still citing BT as reference for charges:

http://www.barclaycard.co.uk/personal/call-charges


Call Charges

Call Charges and Information

All Barclaycard customer service lines are non-premium rate numbers. Calls to 0800 and 0808 numbers are free from UK landlines. Mobile charges may vary. Calls to 03 numbers use free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.

We occasionally quote telephone numbers for other companies that are not 0800 or 03. Call charges applicable to these numbers are shown below:

• 0845 – For BT residential customers, calls will cost no more than 5.5p per minute, plus up to a 16p call set-up fee (current at January 2015). The price on non-BT phone lines may be different.
• 0870 – For BT residential customers, calls will cost no more than 8.5p per minute, plus up to a 16p call set-up fee (current at January 2015). The price on non-BT phone lines may be different.
• 0844  556/581/811/824/848 – For BT residential customers, calls will cost no more than 5.5p per minute, plus up to a 16p call set-up fee (current at January 2015). The price on non-BT phone lines may be different. Please check the BT price list for charges for other 0844 numbers as charges vary depending on the 3 digits following 0844.
• 0871 For BT residential customers,  calls will cost no more than 15p per minute, plus a call set -up fee (current at January 2015).  The price on non-BT phone lines may be different.
• 01 & 02 – Local tariff will apply.


.
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« Last Edit: Aug 24th, 2015 at 9:49am by derrick »  
 
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Ian01
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Re: Clear Call Rates for Everyone
Reply #39 - Aug 24th, 2015 at 9:57am
 

The Barclaycard page hasn't been updated since January 2015 and is seriously out of date.

They fail to recognise that all 084 and 087 numbers ARE premium rate. The premium is now separately declared as the Service Charge.

New FCA rules mean that the 084 and 087 numbers will need to be gone by 26 October 2015.

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« Last Edit: Aug 24th, 2015 at 10:29am by Ian01 »  
 
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Re: Clear Call Rates for Everyone (Eurotunnel)
Reply #40 - Nov 2nd, 2015 at 2:23pm
 
bigjohn wrote on Jul 4th, 2015 at 1:09pm:
Euro Tunnel  have two 0844 numbers one has a service charge of 4p the other 7p, They think its ok to generalise and  to say the service charge is  up to 7p  a minute. No breakdown for each individual number. Plus your note they place the info as far away as possible from the number as possible.

As the service charges for each number are not specifically clear and they are not prominently shown in close proximity to the numbers they are not complying.

It makes you wonder if this a deliberate effort to lessen the impact when customers seek the contact numbers.





I have pointed this out  to the customer relations dept,and will keep you posted.






Took some scrolling but found a link to the actual number to call.....

Much easier to call 01303 282061 like us locals do....
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Ian01
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Re: Clear Call Rates for Everyone
Reply #41 - Nov 2nd, 2015 at 2:36pm
 

The Sunday Times (1 November 2015) gave a clear account of what is required and highlighted various non-compliant organisations.

http://www.thesundaytimes.co.uk/sto/business/money/Consumer/article1626414.ece

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