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SAYNOTO0870.COM › Main Forum › Geographical Requests › Sky Customer Services

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Sky Customer Services (Read 2,324,924 times)

chrisr01

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Beverley
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Re: Sky Customer Services
Reply #180 - Feb 13^th, 2007 at 12:29pm

I have been using this number for over 6 months now and never fail to get through. Try puting the ever faithful 141 in front of the number before dialing. Used it last week to get my Sky+ box fixed for free, they tried the £65 callout but the threat of cancellation soon removed that. Grin

Any way like i say try the number with 141 in front and good luck Wink

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4PetesSake Junior Member Offline Why Pay More? Posts: 98 Northamptonshire Gender:	Re: Sky Customer Services Reply #181 - Feb 13^th, 2007 at 3:33pm I have just called Sky and spoken to CS for about 15 minutes using the 0800 0512595 number. It seems to be working fine now. I have skytalk and just dialed the number direct without using 141 £1.20 Saved.
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mcshyd23

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Re: Sky Customer Services
Reply #182 - Feb 13^th, 2007 at 4:22pm

First and foremost many thanks to this site guys great job

Reading all of this thread i ve figured out something. Going by my assumption that the 0800 number doesnt change whether its on or off i believe its to do with caller volumes which also is also in cohesion with people stating if its on or off. When its posted its on obviously many people get wind of this and make the calls = larger volumes, when its off less calls, someone tries it randomly (its then back on etc etc). Try it in off peak times.
Just a theory
As for getting freebies from sky by threatening to leave, i do believe (for those that dont know) this is apparent for many companies offering a service in exchange for money (t-mobile used to be one for example but are becoming more stringent) i do hope this helps

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kjtrading Newbie Offline Posts: 2	Re: Sky Customer Services Reply #183 - Feb 13^th, 2007 at 5:06pm Hi Just tried it and it worked fine.
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Nick66 Newbie Offline Posts: 2	Re: Sky Customer Services Reply #184 - Feb 14^th, 2007 at 8:59am I tried it again last night and got through Ok, must have something to do with volume of calls. Didn't solve my problem (broadband activated but router not yet received) but that's another story - at least I saved 23 minutes worth of an 0870 call!
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macdawn

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Re: Sky Customer Services
Reply #185 - Mar 7^th, 2007 at 7:45pm

Hi,

I had recently moved, and was trying to call Sky to arrange for an engineer to come and install a new satellite dish. I had tried calling the 0870 number at first, but I had been tranferred from one department to the next without getting anything done (and wasting £3+ on hold).

Then I tried calling the 08000512595 I had found on this site, and was put on hold for 48 MIN without getting anything done either. The customer service guy had tried to help but as it was not a direct line to the 'Moving House' -related department, the best he could was to put me in the queue...

So, I am begging for someone, if you have any way I can get to the relevant department, please help me...

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Sky Customer Services Reply #186 - Mar 7^th, 2007 at 8:14pm macdawn wrote on Mar 7^th, 2007 at 7:45pm: So, I am begging for someone, if you have any way I can get to the relevant department, please help me... Have you tried the 01506 geographical number?
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macdawn

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Re: Sky Customer Services
Reply #187 - Mar 7^th, 2007 at 8:30pm

I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

I intend to try calling again tomorrow at some ungodly hour, and hopefully I can get to some living person to help me with my problem. But all the directing, press '1' for this, '2' for that... is kinda confusing, not to mention waste of time.

One thing is for sure, I am sure glad I am not using the 0870 number. Grin

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Dave

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Re: Sky Customer Services
Reply #188 - Mar 7^th, 2007 at 8:49pm

macdawn wrote on Mar 7^th, 2007 at 8:30pm:

I have tried to call the geographical number too. I am thinking perhaps I had tried calling in at the 'peak hour' periods?

Try calling other nearby 01506 numbers as this number was found because the original one was discontinued. They will all go to the Sky office, although they may be departments that can't help you and/or employees' direct numbers.

« Last Edit: Mar 7^th, 2007 at 8:50pm by Dave »

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dad2711 Junior Member Offline Posts: 74 kent Gender:	Re: Sky Customer Services Reply #189 - Mar 10^th, 2007 at 9:01pm As off 9 pm to night have phoned and talked to a lady at sky on ---------- 0800 0512595 still working ok
Back to top	dad2711 &&I try to find numbers :-- but now im getting better at finding them IP Logged

gudman Junior Member Offline Posts: 89	Re: Sky Customer Services Reply #190 - Mar 11^th, 2007 at 1:43pm i called them today (sunday) and it works well, i was calling regarding broadband but they guy asked me to call a 0870 number and i told him my phone allow me to call 0870 (tip from this site) and he put me through. thnks guys
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g7rpo Newbie Offline Posts: 1	Re: Sky Customer Services Reply #191 - Mar 12^th, 2007 at 12:05pm 0800 number working fine for me midday 12th March 2007
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bramernic Newbie Offline Posts: 1 Gender:	Re: Sky Customer Services Reply #192 - Mar 15^th, 2007 at 5:26pm The freefone number worked fine yesterday (14/3/07), but today (15th) when I said I was calling about broadband it put me through to a recording saying that the requested option was not available on the number I had dialed. It refered me to the 0870 number. I dialed the geographic number and that still worked.
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minniemax

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Re: Sky Customer Services
Reply #193 - Mar 18^th, 2007 at 12:41pm

I have just spoken to the Complaints Dept and have been told that if you send them a copy of your phone bill will the calls to them hightlighted and a covering letter they will refund the cost of the calls.

You need to send a copy to:

Sky Subscriber Services
4 McIntosh Road
Kirktown Campus
Livingston
West Lothian
EH54 7BW

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gudman Junior Member Offline Posts: 89	Re: Sky Customer Services Reply #194 - Mar 21^st, 2007 at 2:32pm today(21/03) i called sky using 0800 number for broadband support and it goes to recorded message asking to call 0870 number but the GN working well , i have had to wait nearly an hour to get an answer
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