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Sky Customer Services (Read 2,060,347 times)
jgxenite
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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #390 - Feb 6th, 2008 at 11:56am
 
Hobbie wrote on Feb 6th, 2008 at 11:46am:
So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though. Smiley

There is already a thread on Sky customer services number [which your post has now been moved to]. See my reply #430 on this thread  under a month ago listing the currently working numbers. If you need to contact them, please check the numbers I've said are OK and contact us if they aren't.

~ Edited by Dave: Quote added
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« Last Edit: Feb 6th, 2008 at 12:49pm by Dave »  

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Heinz
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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #391 - Feb 6th, 2008 at 12:00pm
 
Hobbie wrote on Feb 6th, 2008 at 11:46am:
After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers. 

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1p/minute to ring in the evening (7 days a week).
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« Last Edit: Feb 6th, 2008 at 12:59pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Re: Sky Customer Services
Reply #392 - Feb 11th, 2008 at 7:01pm
 
Just wanted to confirm that    01506 421 702     still works for Customer Services. Smiley
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Re: Sky Customer Services
Reply #393 - Feb 12th, 2008 at 9:15pm
 
I have used the installation number 01506 421832 and option 3 and 3 again they will pass you through
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Re: Sky Customer Services
Reply #394 - Feb 13th, 2008 at 5:26pm
 
Hi,

any one got an 0800 or 01 number for sky broadband please.

thanks Smiley
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jgxenite
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Re: Sky Customer Services
Reply #395 - Feb 13th, 2008 at 10:54pm
 
Well, if you had read just two posts back, you might have found your answer  Roll Eyes.

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.
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Re: Sky Customer Services
Reply #396 - Feb 13th, 2008 at 11:32pm
 
jgxenite wrote on Feb 13th, 2008 at 10:54pm:
Well, if you had read just two posts back, you might have found your answer  Roll Eyes.

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.


Yes, thank you I figured that one out after I already made the post.

Got me in a queue for about 8 mins then got my call transferred. nice one.
Smiley
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Re: SKY Numbers
Reply #397 - Feb 19th, 2008 at 11:28am
 
mike206 wrote on Mar 16th, 2005 at 11:33am:
I just phoned SKY on the geo number
I was told they could not connect to coustomer services.
They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted.

mike206


sky told me that they cant possibly do callbacks as they are an inbound call centre. i was so mad with them. any ideas on this??
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sky no. 08005875707
Reply #398 - Feb 20th, 2008 at 6:14pm
 
sorry, didn't know if this was the right thread to write in, but the no. 08005875707 for sky is acturally for the technical help dept. They will transfer u over if you say you were transfered to the wrong dept! Thought I'd just let every1 know! thanks
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Re: Sky Customer Services
Reply #399 - Feb 23rd, 2008 at 10:49am
 
Yep - just tried 01506 421 702, and got straight through to Sky Customer Services.
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Re: Sky Customer Services
Reply #400 - Feb 23rd, 2008 at 1:25pm
 
I've just got through on 01506 421 702 -
it bounced me out during a transfer the first time,
2nd time I got transferred and explained the prob
but the man said he'd ring back and didn't.
3rd time got the problem sorted Cheesy
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Re: Sky Customer Services
Reply #401 - Feb 29th, 2008 at 12:38am
 
thanks for this site, 01506 421 702 saved me a fortune this afternoon.
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Re: Sky Customer Services
Reply #402 - Feb 29th, 2008 at 5:47pm
 
I saw a post sometime ago about an alternative to the Service plan Sky offer which was apparantly cheaper but equally as good.  Unable to find that post but does anyone know of it and a number to call. Also does anyone actually think Sky's own plan is worth taking out.(moneywise) Are you covered for the first year anyway should something go wrong ? I have Sky+. cheers all
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Heinz
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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #403 - Mar 1st, 2008 at 11:00am
 
Heinz wrote on Feb 6th, 2008 at 12:00pm:
Hobbie wrote on Feb 6th, 2008 at 11:46am:
After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting.  That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers. 

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times.  Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1p/minute to ring in the evening (7 days a week).

Well, the cynic in me was right - Sky changed to 5p/minute at all times 0844 241 numbers today.
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« Last Edit: Mar 1st, 2008 at 11:13am by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
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Re: Sky Customer Services
Reply #404 - Mar 5th, 2008 at 2:13pm
 
Thanks for all your hard work Dave AND all the typing HOWEVER the sands of SKY appear to have ever moved on and all routes lead to 08442 414141.
I wanted to give them a blast about a recent spate of cold calling in my area but I am blowed if I am going to pay to call them on a non geographical number that is just adding insult to injury.
Perhaps I'll just stick one on the next bloke that knocks at my door trying to sell me SKY!
Chris Angry
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