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Sky Customer Services (Read 2,039,044 times)
HW84
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Re: Sky Customer Services
Reply #435 - Apr 8th, 2008 at 10:32am
 
01506 421884 Still working no waiting at all
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gebre
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Re: Sky Customer Services
Reply #436 - Apr 9th, 2008 at 3:08pm
 
This relates to Sky Broadband specifically.  I tried the unverified number 0800 0512595 today.  Two automated menu choices and I was speaking to an adviser who answered my questions with no problem.
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jgxenite
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Re: Sky Customer Services
Reply #437 - Apr 9th, 2008 at 3:35pm
 
Welcome gebre and thanks for confirming that the 0800 number works Smiley.
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Re: Sky Customer Services
Reply #438 - Apr 12th, 2008 at 8:08pm
 
Smiley
I had been trying to activate my sky viewing card for sky freesat. Rang the 0870 number for 5 mins and then went to the saynoto0870 website and was directed to this forum. Someone suggested 08702404020 option 1 (thanks)and I phoned that and they answered immediately. They could not help with freesat but gave me tel number 0844824400. I got an answer from that number very quickly !! and they activated my card. You can use this number for other things too but only freesat issues I think.
In fact if you ring the sky freesat 0870 number they say they will shortly be changing to an 0844 number. However if you ring the number, they already have changed to it.
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Re: Sky Customer Services
Reply #439 - Apr 12th, 2008 at 9:54pm
 
HW84 wrote on Apr 8th, 2008 at 10:32am:
01506 421 884 Still working no waiting at all


Got through straight away - no queuing whatsoever Smiley
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Re: Sky Customer Services
Reply #440 - Apr 12th, 2008 at 9:56pm
 
Marian wrote on Apr 12th, 2008 at 8:08pm:
Smiley
I had been trying to activate my sky viewing card for sky freesat. Rang the 0870 number for 5 mins and then went to the saynoto0870 website and was directed to this forum. Someone suggested 08702404020 option 1 (thanks)and I phoned that and they answered immediately. They could not help with freesat but gave me tel number 0844824400. I got an answer from that number very quickly !! and they activated my card. You can use this number for other things too but only freesat issues I think.
In fact if you ring the sky freesat 0870 number they say they will shortly be changing to an 0844 number. However if you ring the number, they already have changed to it.


Yeah, the sneaky so and so's.

Move from one rip-off number range to another.

5p per minute at all times to these 0844 numbers they are using.  That is a premium compared to the price charged for standard numbers, for example free in inclusive packages or 5p per call with 18185 / 1899.
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Re: Sky Customer Services
Reply #441 - Apr 13th, 2008 at 11:50am
 
BexTech wrote on Apr 12th, 2008 at 9:56pm:
5p per minute at all times to these 0844 numbers they are using.  That is a premium compared to the price charged for standard numbers, for example free in inclusive packages or 5p per call with 18185 / 1899.


And a very big premium indeed of 233% over the old BT Together rate for calling 0870 numbers at the weekend of 1.5p per minute. Shocked Angry
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Re: Sky Customer Services
Reply #442 - Apr 13th, 2008 at 2:55pm
 
Hi,

I rang SKy customer services on 0800 051 2595 and got a message stating that I cannot ring them from my home number!!

Help... I am fed up with waiting to get through to them and spending a fortune in calls!!
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Re: Sky Customer Services
Reply #443 - Apr 13th, 2008 at 3:04pm
 
Have you tried any of the numbers listed here? - 01506 831 781, 01506 421 884, 01506 421 702
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Re: Sky Customer Services
Reply #444 - Apr 13th, 2008 at 3:06pm
 
ac wrote on Apr 13th, 2008 at 2:55pm:
I rang SKy customer services on 0800 051 2595 and got a message stating that I cannot ring them from my home number!!


Same message here even if I dial 141 first to withhold my CLI or even if I dial 141 and 1280 to route with BT rather than my normal telecoms supplier.

I think the long and the short of the matter is that they have simply discontinued this 0800 number for incoming calls but have put this confusing message on it to make it sound like some people are still allowed to dial it.  Howver I suppose its just possible that they may now have a predefined list of CLIs they will accept calls from on the 0800 and these are the pre-notified CLIs of their installers and sales agents.
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Re: Sky Customer Services
Reply #445 - Apr 13th, 2008 at 3:10pm
 
jgxenite wrote on Apr 13th, 2008 at 3:04pm:
Have you tried any of the numbers listed here? - 01506 831 781, 01506 421 884, 01506 421 702


Unlimited calls plane here so I tried them and 01506 831781 says it has been discontinued.

But 01506 421884 gets straight through to an adviser and bypasses the automated messaging system and 01506 421702 gets through to the normal Sky customer services IVR system where you can then make various choices for different departments.

I would imagine that some telecoms manager or other at Sky is subscribed to this thread and keeps closing the alternatives down but that various less company flag waving Sky employees keep on supplying the new alternative numbers?
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« Last Edit: Apr 13th, 2008 at 3:12pm by NGMsGhost »  

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jgxenite
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Re: Sky Customer Services
Reply #446 - Apr 13th, 2008 at 3:13pm
 
Cheers NGMsGhost for checking those numbers.

List of currently working Sky numbers:

Customer Services - 01506 421 884 (straight to advisor), 01506 421 702 (menu options)
TiVo Customer Service - 01506 421 710 (please don't use for normal customer enquiries)
Sky Anytime - 01506 421 895 (ignore "star" prompts)
"Activation Line" - 01506 421 832 (TBC)

As always, let us know if any of the currently working numbers stop working!

Discontinued numbers:

0800 051 2595, 01506 831 781
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« Last Edit: Apr 13th, 2008 at 3:31pm by jgxenite »  

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jgxenite
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Re: Sky Customer Services
Reply #447 - Apr 13th, 2008 at 3:14pm
 
NGMsGhost wrote on Apr 13th, 2008 at 3:10pm:
I would imagine that some telecoms manager or other at Sky is subscribed to this thread and keeps closing the alternatives down but that various less company flag waving Sky employees keep on supplying the new alternative numbers?


Well, I don't want to jinx the system, but 884 has been working for a while now. The number was identified by Dave when he figured out the prefix for Sky's number, and went through all of them to locate these numbers.
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Re: Sky Customer Services
Reply #448 - Apr 13th, 2008 at 3:23pm
 
jgxenite wrote on Apr 13th, 2008 at 3:13pm:
"TiVo" Customer Service - 01506 421 710 (will deal with normal customer service enquiries)


As a Tivo owner I must strongly object to it being suggested that this Tivo specific number can be user for other non Tivo related calls to Sky.

The Tivo team is a specific team of staff at Sky that have been trained to support the Tivo PVR service (http://uk.tivo.com) and whilst these staff do sometimes also handle other Sky calls if they start getting non Tivo regular Sky Digital calls on the Tivo line I am sure they will realise something is up and have the matter investigated by the telecoms manager.

It took ages for anyone to ever find a GN alternative for the Tivo customer services number (I was always forced to call 0870 in the past) so I would be grateful if people didn't spoil this by using it for normal Sky calls that are nothing to do with Tivo and alerting Sky that something is wrong.
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« Last Edit: Apr 13th, 2008 at 3:28pm by NGMsGhost »  

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Re: Sky Customer Services
Reply #449 - Apr 13th, 2008 at 3:32pm
 
I've updated the number as per your request NGM.
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