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Sky Customer Services (Read 2,015,647 times)
Maidenover
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Re: Sky Customer Services
Reply #540 - Oct 1st, 2008 at 5:12pm
 
Hi everyone
I'm new here - 1st post so excuse if I make mistakes.

My daughter told me she emailed SKY and told them she wanted to cancel her contract and hey presto she got a call from them asking if they could help her as they didn't want to lose her as a customer. Didn't cost her a penny.

Now I don't know if this works every time but as I need to contact them myself I am going to give it a go. I will let you know how I get on.
Not sure what email address she used - will come back with it when I find out.

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nozzer
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Re: Sky Customer Services
Reply #541 - Oct 5th, 2008 at 12:33pm
 
kurtis5561 wrote on Aug 17th, 2008 at 9:13pm:
NGMsGhost wrote on Jul 20th, 2008 at 10:29pm:
Below is an email I sent tonight to Sky CEO Jeremy Darroch after successfully getting through to a member of staff on the 01506 customer service line number but then being placed in a queue for 20 to 30 minutes to cancellations/turnaround after which I was cut off. †Then when I rang back not surprisingly rather upset I was accused of not being adequately polite and deferential to their staff who couldn't actually seem to give a damn about customers being cut off after 20 minues and having £2 stolen from them (or at least that is most of their customers apart from regular members of this website) by Sky$$$$$$$$$. †Surely I should actually be entitled to claim 50GBP from Sky for my valuable wasted time in having to hold on for 20 minutes only to then be cut off with all the consequential emotional distress involved.

I regularly subscribe and unsubscribe from Sky every few months but they now seem to be the most obstructive about cancellations that I have ever known them to be. †It would appear that with the launch of Freesat HD as well as Freeview and the current recession that Sky subscriber growth is really going in to meltdown and that they are having to pull every trick in the book they can think of to try and stop customers from leaving and subscriber numbers going in to reverse. Shocked Angry Smiley



I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed

James Merdoch > President

Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001

Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997

Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997

Bruce G. Page > Vice President - Operations
Officer Since: 2006

Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985

Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996

Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007

Jerry Hammes > Director
Officer Since: 1986

William H. Lawson > Director
Officer Since: 197

David T. Link > Director



Not quite true im afraid, Jeremy Darroch is indeed BskyB CEO......
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NGMsGhost
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Re: Sky Customer Services
Reply #542 - Oct 5th, 2008 at 1:43pm
 
kurtis5561 wrote on Aug 17th, 2008 at 9:13pm:
I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed

James Merdoch > President

Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001

Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997

Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997

Bruce G. Page > Vice President - Operations
Officer Since: 2006

Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985

Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996

Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007

Jerry Hammes > Director
Officer Since: 1986

William H. Lawson > Director
Officer Since: 197

David T. Link > Director

Why do you assume an old set of data is still correct? Shocked Angry

As Sky's own Investor Relations website confirms James Murdoch is now only a Non Executive Director of the Sky Board:-

See http://phx.corporate-ir.net/phoenix.zhtml?c=104016&p=irol-govCommComp

See also the following:-

www.accountancyage.com/accountancyage/news/2205274/darroch-takes-bskyb-ceo-thron...

www.broadbandtvnews.com/?p=2956

www.accountancyage.com/accountancyage/news/2224849/darrock-makes

and

http://en.wikipedia.org/wiki/British_Sky_Broadcasting

Also if you just copied and pasted the above post then how did you manage to misspell Murdoch! Roll Eyes Undecided
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« Last Edit: Oct 5th, 2008 at 1:43pm by NGMsGhost »  

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Sky Tivo GN Alternative "No Longer Available"
Reply #543 - Oct 5th, 2008 at 1:50pm
 
Members of the www.tivocommunity.com discussion forum are reporting that 01506 421710, listed as a geographic alternative for Tivo Customer Service in our database, is now bringing up a message saying that "the service is no longer available" when dialled.

Sky operates this customer service desk on behalf of Tivo from its main Scottish call centre.

See www.tivocommunity.com/tivo-vb/showthread.php?s=30416977194b64deaea6bb55a4fc68ae&...

I hope this isn't a sign of things to come with Sky closing down its other geographic alternative phone numbers to its 0870 and 0844 numbers as that geographic alternative phone number at Sky for Tivo customer service had been working fine for the last 12 months plus.
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« Last Edit: Oct 5th, 2008 at 1:51pm by NGMsGhost »  

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Re: Sky Tivo GN Alternative "No Longer Available"
Reply #544 - Oct 5th, 2008 at 7:34pm
 
NGMsGhost wrote on Oct 5th, 2008 at 1:50pm:
Members of the www.tivocommunity.com discussion forum are reporting that 01506 421710, listed as a geographic alternative for Tivo Customer Service in our database, is now bringing up a message saying that "the service is no longer available" when dialled.

Thanks for reporting this. I have removed this entry for 0870 2418486 and 0844 2410703 from the database.
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Re: Sky Customer Services
Reply #545 - Oct 14th, 2008 at 9:15am
 
Tried today, 01506 421832, recorded message "No longer available". Also 01506 421753, rang once before cutting off with message stating that the person answering had hung up. This was repeated several times. Eventually used 01506421884, call answered promptly and dealt with by very helpful operator.
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Re: Sky Customer Services
Reply #546 - Oct 14th, 2008 at 9:16am
 
Tried 01506 421884 today, answered promptly and very helpful.
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Re: Sky Customer Services
Reply #547 - Oct 15th, 2008 at 11:34am
 
I rang 02077 05300 but they would only give me an 0844 number but I then rang [b]01506 421884 [/b]and asked to be put through to billing and I was put through straight away without any problem - hope this helps
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Re: Sky Customer Services
Reply #548 - Oct 19th, 2008 at 10:46am
 
mtj471 wrote on Oct 14th, 2008 at 9:16am:
Tried 01506 421884 today, answered promptly and very helpful.



The operator said there was a 15-20 mins wait, anyway she rang me back placed in queue then it dropped the line
Rang sky back on mobile (above Number good) went into queue as plenty of minutes left, was answered after about 15 but managed to secure a 3 month deal on movies.
Smiley
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Re: Sky Customer Services
Reply #549 - Oct 19th, 2008 at 8:06pm
 
Just used 01506 421884. Got straight through to a very helpful lady who was able to deal with all my enquiries about Sky broadband, SkyTalk and Sky+HD. Probably means Sky will take the line down soon, but worth trying.  Smiley
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Re: Sky Customer Services
Reply #550 - Oct 21st, 2008 at 10:47am
 
I used 01506 421884 just a few minutes ago, very nice woman tried hard to help
no resolution for my problem (yet) but she did try
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Re: Sky Customer Services
Reply #551 - Oct 25th, 2008 at 2:07pm
 
Just used the 01506 421884 number successfully - had to wait 5 minutes in the queue, but once I got through I found the staff very helpful. Glad to be able to call for nothing evenings and weekends - thanks MSE and SayNoTo 0870 †
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Re: Sky Customer Services
Reply #552 - Oct 27th, 2008 at 8:56am
 
01506 421726 no longer in service, brief message and hangs up immediately.

01506 421844 still works a treat. It's the service for Sky'ss pub etc. customers so unlikely that this number will change. (Well, I wouldn't put money on that.) And properly helpful, courteous staff.
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Re: Sky Customer Services
Reply #553 - Oct 27th, 2008 at 9:32am
 
[quote author=Susan5768 link=1060112694/585#592 date=1224066852]I rang 02077 05300 but they would only give me an 0844 number but I then rang [b]01506 421884 [/b]and asked to be put through to billing and I was put through straight away without any problem - hope this helps[/quote]

Just phoned Sky CS and the 01506 421884 number is still working.  Got through within 30 seconds.

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Re: Sky Customer Services
Reply #554 - Oct 28th, 2008 at 2:55pm
 
Glad to confirm that 01506 421884 is still working.  Wink
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Deals, Deals, Deals!!!
 
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