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Sky Customer Services (Read 2,028,937 times)
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Re: Sky Customer Services
Reply #570 - Nov 27th, 2008 at 11:29am
 
NGMsGhost wrote on Nov 27th, 2008 at 10:05am:
operator wrote on Nov 27th, 2008 at 9:55am:
Maybe you should think about putting 141 before dialling the number. Yes you are right, there are two members of staff that I know of, who subscribe to this thread. † †Smiley


How does dialling 141 before the geographic Sky number help? †Its surely the number one is dialling in on that alerts Sky staff to the fact that you have not called in on the officially authorised number and not the one you are calling from.

Or are you suggesting that Sky will claim you are in violation of their terms and conditions and impose a surcharge on your account if they can prove you did not call in on the officially blessed 0844 number?

And are you one of those two members of staff at Sky who are subscribed to this thread by the way. Wink Roll Eyes Lips Sealed

By dialing 141 first, your number is withheld, Sky will not know what number you are calling from ( Ithink that there is a way for them (Sky) to block calls if they think you are using a geo number), olus many people have their number wittheld automatically. Reason being the amount of people who could get thgough, then suddenly unable to, but other people canget through. Shocked No I am not one of those turncoats lol †Grin.
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« Last Edit: Nov 28th, 2008 at 12:36am by Dave »  
 
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jrawle
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Re: Sky Customer Services
Reply #571 - Nov 27th, 2008 at 11:41am
 
No, 141 stops Sky from knowing the caller's own phone number. It doesn't have anything to do with knowing what number the caller dialled. The latter will depend on how Sky's internal system works.

The point of using 141 is for calling organisations who have a geographical number for overseas callers. Some of them complain if a UK-based caller uses such numbers, so adding 141 can hide this fact.

Ultimately, if using a geographical number to call Sky means a different phone in Sky's office rings, or that it goes through to a different department, they will obviously know a different number has been used! 141 makes no difference!
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jimwilson1946
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Re: Sky Customer Services
Reply #572 - Nov 28th, 2008 at 11:44am
 
Trying 01506 numbers today and getting "This number no longer in service"

HELP!!!!!
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steele77
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Re: Sky Customer Services
Reply #573 - Nov 28th, 2008 at 2:30pm
 
I tried all the numbers posted on this thread and none worked so, by fluke, I had a guess and 01506831055 worked. I went straight through to an actual person!
Cool
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cazzieanne
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Re: Sky Customer Services
Reply #574 - Nov 28th, 2008 at 3:17pm
 
Hi I have tried all the numbers and some don't work and others wont put through to customer services etc! just asked me to call 0844 numbers. anyone else have any ideas? Tried website but no joy there.
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Re: Sky Customer Services
Reply #575 - Nov 28th, 2008 at 6:59pm
 
Is it little wonder that Sky have now disabled all the numbers when posters put up all the numbers that are working for them, I am also guilty of doing this. There is nothing wrong with helping others, but maybe if four or five numbers work for you you should keep one to yourself, that way the same number isn't being hit all the time. One day someone will sus out the 'real' number/s.
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MOCHAA
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Re: Sky Customer Services
Reply #576 - Nov 30th, 2008 at 6:36pm
 
All of the 01506 numbers that I've used before failed today BUT one of the numbers listed did eventually work although I had to navigate a couple of menus before speaking to an assistant.Just persevere! Wink
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barney36
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Re: Sky Customer Services
Reply #577 - Nov 30th, 2008 at 8:03pm
 
Just used 01506831055 and got through within 2 rings Smiley
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sgterniebilko
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Re: Sky Customer Services
Reply #578 - Dec 2nd, 2008 at 6:19pm
 
MOCHAA wrote on Nov 30th, 2008 at 6:36pm:
All of the 01506 numbers that I've used before failed today BUT one of the numbers listed did eventually work although I had to navigate a couple of menus before speaking to an assistant.Just persevere! Wink


Thanks for the info but what's the number!
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sgterniebilko
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Re: Sky Customer Services
Reply #579 - Dec 2nd, 2008 at 6:45pm
 
barney36 wrote on Nov 30th, 2008 at 8:03pm:
Just used 01506831055 and got through within 2 rings Smiley

Number working well 18.30 02-12-08
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rjgoody
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Re: Sky Customer Services
Reply #580 - Dec 3rd, 2008 at 7:15pm
 
Hi Ive been reading all the comments about the 01506 numbers to use instead of the 0844 or 08457 numbers. Please correct me if I wrong but I assumed if you are a sky customer by rings the 0844 or 08457 numbers you wont be charged as they are free to sky customers.

If you not a sky customer you will be charged. Can someone please advise.

Many thanks rjgoody :question Smiley
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sherbert
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Re: Sky Customer Services
Reply #581 - Dec 3rd, 2008 at 7:24pm
 
From their web site.......


Calling Sky 0844 numbers is free for
Sky Talk customers
.
For calls from BT landlines (correct as
at June 2008. Charges for calls from
mobile phones and other networks
may vary:
  0844 numbers: 6p connection + up to 5p
    per minute
  0870 numbers: 6p connection + up to 8p
    per minute
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mallorcabhoy
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sky retail support
Reply #582 - Dec 4th, 2008 at 4:12pm
 
Hi guys, new so please be gentle!!!

Im looking for an alternative number for Sky Retail support. The number I have is 08442410512.

Thanks in advance.
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jgxenite
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read the instructions!!

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Re: sky retail support
Reply #583 - Dec 6th, 2008 at 9:40am
 
What's wrong with any of the latest numbers listed in the long-running Sky thread?
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I don't mind helping you with your request as long as you read the instructions!
 
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mallorcabhoy
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Re: sky retail support
Reply #584 - Dec 8th, 2008 at 9:02am
 
jgxenite wrote on Dec 6th, 2008 at 9:40am:
What's wrong with any of the latest numbers listed in the long-running Sky thread?


I couldn't find any number for retail support. It all seemed to be sales and customer services.
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