A staff member from YourCalls.net (going by the forum name macminiuser) posted this in the Geographical Request section here.  To save the thread going off-topic, I've created another thread for anyone wishing to discuss or has queries regarding this.

The post from macminiuser as mentioned in Geographical Requestion section:-

Quote:

Surely the cheapest 24/7 geographical  call supplier at the moment is Euphony EUTalk + which averages out at £4.33p a month over 18 months. It also includes inclusive calls to 28 intl destinations.(Ok you do need to take out an 18 month contract).

acezing wrote on Oct 27^th, 2006 at 6:38pm:


wow - that is pretty cheap... looks like a good deal, but like you say, the 18 month contract is a bit of a grim out.  They spank us on calls to Mobiles, as well - however, I don't know about anyone else, but I'm a staunch 18185 man for calls to mobiles.  I wish them all the best.

the whole inclusive calls to 28 destinations thing gets on my nerves, though - who actually calls 28 international destinations on a regular basis?  we thought about this and found most people who regularly call internationally out of our 40,000-strong customer base, call a specific country - maybe because they've got family back home or kids who have emigrated - who knows.  anyway, we made a feature called the Golden Destination to cater to this kind of person which allows you to pick 1 destination and get Tier-1 calls at the cheapest direct-from-landline rate (i.e. no prefixes, access numbers, calling cards etc.) to that one destination, be it international or UK mobile.  For example:

South Africa
Euphony: 50p peak
Yourcalls.net: 3.87p peak

By all means use Dialwise or Telediscount or calling cards or Skype or whatever - but when you need to have an important conversation and can't be dealing with dropped calls and echoey scratchy lines, you won't have to sell your granny to dial direct from your Yourcalls.net line - that's where we're coming from.

Again, I appreciate that people calling one or more of those particular 28 destinations who aren't allergic to 18 month contracts will do well with Euphony.  We're not going to suit all of the people all of the time, but we're good value for money in the right circumstances, and we're nice to deal with.  (not that Euphony aren't - I'm sure they're lovely.)

I am not so sure that 18 month contract is that bad,lots of people sign up for them on mobi,s these days. At least you know you have a fixed cost of less then a £1 a week for next 18 month for your calls. Which is not bad if you make quite a few georaphical calls and call one or two of the countries they cover.Even if you dont call overseas its still a good deal.

If you are calling  one of the countries that are not included in their plan as they are a cps service you can override your calls via BT and get good rates using gateway numbers Eg South Africa from 2p. Or use the likes of 18185.

I had cause to Euphony last week,they have their own UK Call Centre based in Basingstoke,and they were also helpful.  Plus they dont use a ngn  

I notice your people charge £9.99p a month for Call Barring and £ 9.99p  for Ring Back this is very high is
it not.?  https://www.yourcalls.net/Features/YourCallPlan.aspx

Do Your Calls have a min call charge if so how much,do they bill by minute or second, how long is their peak rate period.What are their charges for calling 0845/0870 numbers,do they charge the same as BT for calls to 0844/0871.

Prices might go up ,after all we have seen recent increases by BT,TT,1899, and Cable.So approx 99p a week for 18 months might be a winner  in the long term,providing of course you make enough calls to justify going on it. Or if you cant be bothered to use access numbers,get a dialer,or want decent line quality(unlike 18185 these days).

I see  macminiuser mentions call barring , but how about Ring Back at £9.99p a month.How can that price be justified?

Does the Your Calls offer have a min term ?

... oops - missed these ones:

acezing wrote on Oct 31^st, 2006 at 3:53am:

No minimum term - you can leave at any time.  No questions asked.  Well, actually, we might go, "Oh." before pulling a sad face, then asking, "Why are you leaving?  That makes me a sad panda."

If that doesn't convince you to stay, you're free to go.

acezing wrote on Oct 31^st, 2006 at 3:53am:

Even having an 18 month contract with Euphony wouldn't protect you from price increases if, for instance, the overall cost of providing telecommunications services went up, due to Clause 4.2 of their Terms and Conditions (http://www.euphony.co.uk/downloads/tandc.pdf):

"4.2 We reserve the right to increase or decrease our fixed charges and/or introduce new fixed charges from time to time. If we increase any of our fixed charges or introduce new fixed charges, we will give you reasonable prior written notice..."

Yourcalls.net have a similar clause:

"... We may change our prices (upwards as well as downwards) but will endeavour to inform you at least 14 days in advance of any change we are making..."

Any telecoms company will reserve the right to alter their prices, because if the wholesale price of calls doubled overnight (or even went up by 10% the margins in this business are so low), as a service provider we'd have two options -

1.  Review our prices accordingly, or
2.  Go out of business.

But given we have no notice period, we'd be very foolish if we put our prices up; all our customers would leave!  We have no intention of playing the cheeky "BT/TT/1899 call connection charge" game with our customers.

acezing wrote on Oct 31^st, 2006 at 11:37am:

You're welcome, my friend    thanks for the questions and the heads up on that dodgy screenshot with the incorrect pricing!

Hi I am a new customer to Your Calls and I would like to say I am pretty impressed so far with the service I have received! The real test for companies like this is when the customer has a major fault on the line and as I was nolonger with BT I was worried about how long it would take to fix?!

We had a vandal scale up our BT pole and he stole 30 foot of copper wires to sell on so we were told by the Police! This guy caused major damage to the phone lines. I was only cut off for four days and Your Calls were pretty good at keeping me up to date. My only negative commet so far is I asked them to direct my calls to a mobile whilst the line was being fixed and I was told they could divert them for a charge!! We all know BT do this free of charge. But hey can't have cheap calls and a free service can we x