Ok, 0800 0466 431 gets you through to the Multi Dwelling department - when I asked to be transferred, she just gave me the 08422 number.

0800 0466 436 gets you through to the Accessibility department.  Said I'd obviously been transferred to the wrong department and could he transfer me back to customer services and he was more than happy to do so.

Although just spent nigh on half an hour with cancellations and i think they're going to try and stitch me up .. grrrrr

After 2 attempts at using the 0844 number (Waiting time 9 minutes then an hour later 15 minutes-I hung up ..of course!!) I came on here. Used the 08000466436 number above (thanks Jason....) and a very pleasant scots lady answered immediately. I asked "am I speaking to customer services and she said Yes!!
Brilliant. Then did the business (my box wasn't working so we sorted it) and that was that.

Hope this helps you too.

Rang 0800 0466436 this morning and got through immediately, no automated service.  Like the poster above, I asked if I was through to customer services and was helped by a very nice man.

As I am having problems with my Sky plus box, he went through a number of checks over the phone and then offered me a free Sky HD box and a years free HD package.  He said that it was more economical for them to do that than send an engineer to repair sky plus boxes as eventually they'll become obsolete.  My new sky HD box should be fitted next week.

I was very impressed by the man, who went further by giving me his extension number so that if there were any problems I could get through to him straight away.  When I suggested that his very helpful service flew in the face of the usual customer service from Sky, he apologised and said that Sky were keen to address their bad reputation and this was the way forward.  He did suggest that I should ring the 0844 number next time and that the number I had used to get through was for people with accessibility problems.

So a thumbs up from me.  Clearly, it could be a one off, but I felt satisfied with the service I received.  I won't share his name and extension number as I wouldn't want him to be inundated, poor bloke.

Andrea Zappia was appointed Managing Director of Customer Group in February, see his profile. Perhaps the use of 0844 numbers is something he would be interested in addressing.

Members might like to drop him an e-mail and I presume his address is the regular format firstname.lastname@bskyb.com

Those on Facebook might like to join the Campaign for Improvements to Sky Customer Services group.

operator wrote on Jun 25^th, 2010 at 5:52pm:



For Sky Customer Services, I just called 0800 0466436 and was told that this number was only to answer questions about 'EAGA' Customer Switchover.!!! 
I then tried the 0800 0512597, and was answered fairly rapidly by a computer, which then swung me around various departments (all numeric push-buttons). Then after a longish wait, I was through to a human (who apologised for the long delay, thinking that I was on their 08422 41 41 41 number.!!)
All was then handled amicably and efficiently.

Just signed up to agree with previous posters. the 0800 0512597 number worked fine about an hour ago  

Yay!!!!!!

I phoned Sky today and the 08000512597 number worked for me too.
A big thank you to whoever found this number, definitely saved me some money  

Without thinking I waisted my time trying to send an email to Sky - bad idea.
Then I remembered syanoto0870, one of the most useful sites in the world.
I dialed 0800 051 2597  selected the option that I was planning to leave sky - always a good choice, it gets their attention, you get answered faster by a more experienced person.
Problem solved.  Hooray.