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Sky Customer Services (Read 2,040,506 times)
Crystal
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Re: Sky Customer Services
Reply #705 - Apr 15th, 2009 at 10:20am
 
PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  Angry At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  Cool

Hi everyone,

The number above worked for me today on 15th April 2009.  Dial number, enter the ** as prompted, select option 5 and DO NOT ENTER TELPHONE NUMBER. Sky automatically connects you to customer services.  Good luck everyone!
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« Last Edit: Apr 15th, 2009 at 3:07pm by Dave »  
 
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Ophiicus
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Re: Sky Customer Services
Reply #706 - Apr 15th, 2009 at 12:01pm
 
The 01506 number and method above put me on hold forever, so I tried 020 7979 9540, got through to a live human being, no menu, after being engaged a few (3-5) times, was dealt with immediately and very well - total call legnth 6:31.
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Victoria_Meldrew
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Re: Sky Customer Services
Reply #707 - Apr 15th, 2009 at 1:23pm
 
Crystal wrote on Apr 15th, 2009 at 10:20am:
PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  Angry At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  Cool

Hi everyone,

The number above worked for me today on 15th April 2009.  Dial number, enter the ** as prompted, select option 5 and DO NOT ENTER TELPHONE NUMBER. Sky automatically connects you to customer services.  Good luck everyone!


Thank you so much for this valuable information, I'll put a post it note on the computer for future reference.

Cheers!
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« Last Edit: Apr 15th, 2009 at 3:08pm by Dave »  

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neildexter
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Problem with landline Sky number
Reply #708 - Apr 20th, 2009 at 6:10pm
 
Does anyone else have a problem with the landline Sky number?

I keep getting 'this service is no longer available' message when I ring it. I do get the 'welcome to Sky' message but after that I get 'this service is no longer available.'
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Dave
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Re: Problem with landline Sky number
Reply #709 - Apr 20th, 2009 at 6:18pm
 
neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  Huh
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Ploffs
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Re: Sky Customer Services
Reply #710 - Apr 21st, 2009 at 10:14am
 
PoochJD wrote on Mar 27th, 2009 at 7:11pm:
Hi,

This number - 01506 831069 now simply chucks you out of the system, once you've pressed * * and selected option 1. It then tells you to dial the 08702 number!  Angry At least, that's what's just happened to me - 7:10pm on Friday 27th March 2009. However, if you select option 5, and don't enter any phone number, then it connects you!  Cool


Pooch


I've just tried this today and although it does get you through onto the Sky tape loop, they never actually answered me. I waited 40 mins the first time, 15 the second after that I just gave up. The automated voice told me "my call should be answered in under zero minutes" so I'm wondering if they have got wise to this and just direct us up a blind alley?
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airsound
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Re: Sky Customer Services
Reply #711 - Apr 21st, 2009 at 11:43am
 
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.

Incidentally, slightly off topic  -  but I needed to call because my Sky+HD was only working on one channel at a time instead of two.   They talked me through a fix  -  but my supplier says several people have had the same problem.   Anyone else similar?
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bestfitter1
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Re: Sky Customer Services
Reply #712 - Apr 21st, 2009 at 12:23pm
 
airsound wrote on Apr 21st, 2009 at 11:43am:
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.

Incidentally, slightly off topic  -  but I needed to call because my Sky+HD was only working on one channel at a time instead of two.   They talked me through a fix  -  but my supplier says several people have had the same problem.   Anyone else similar?

Used this no Got straight thru Explained situation Transferred me to correct department with usual sky waiting time!
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DesG
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Re: Problem with landline Sky number
Reply #713 - Apr 21st, 2009 at 9:40pm
 
Dave wrote on Apr 20th, 2009 at 6:18pm:
neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  Huh


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number Smiley

Cheers, Des.
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Susan5768
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Re: Problem with landline Sky number
Reply #714 - Apr 21st, 2009 at 10:22pm
 
DesG wrote on Apr 21st, 2009 at 9:40pm:
Dave wrote on Apr 20th, 2009 at 6:18pm:
neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  Huh


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number Smiley

Cheers, Des.


Try NOT punching in your home phone number - it should put you straight through to Customer Services

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Mick68
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Re: Problem with landline Sky number
Reply #715 - Apr 22nd, 2009 at 8:37am
 
Susan5768 wrote on Apr 21st, 2009 at 10:22pm:
DesG wrote on Apr 21st, 2009 at 9:40pm:
Dave wrote on Apr 20th, 2009 at 6:18pm:
neildexter wrote on Apr 20th, 2009 at 6:10pm:
Does anyone else have a problem with the landline Sky number?

Which one?  Huh


Probably this one 01506 421722 I just tried and after inputting home number I get this service is no longer available and get cut off.

Maybe it just doesn't like my number Smiley

Cheers, Des.


Try NOT punching in your home phone number - it should put you straight through to Customer Services


I tried that, no joy  Undecided
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« Last Edit: Apr 22nd, 2009 at 10:45am by Dave »  
 
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Ploffs
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Re: Sky Customer Services
Reply #716 - Apr 22nd, 2009 at 10:26am
 
airsound wrote on Apr 21st, 2009 at 11:43am:
Just tried 020 7979 9540.   Got several 'busy' responses, but when I did get through, had no problems getting through to customer services, without having to key in option numbers or my phone number.


Bingo! I got straight through with 020 7979 9540 to a very helpful adviser who put me through to the right dept and sorted my refund (I've cancelled my subscription) no hassles.

Thanks for the heads up, wish I'd tried that number to start with!

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« Last Edit: Apr 22nd, 2009 at 10:26am by Ploffs »  
 
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flyboy30
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Re: Sky Customer Services
Reply #717 - Apr 22nd, 2009 at 8:28pm
 
Tried a lot of the numbers on here, however 0207 979 9540 rang and was immediately picked up - guy answered my query instantly and I had no complaints - call time approximately 3min.
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mattw_02uk
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Re: Sky Customer Services
Reply #718 - Apr 27th, 2009 at 2:52pm
 
01506 421277 is no longer working it asks for your phone number then says please wait while we connect you but the its disconnects saying service no longer available
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Bens_Mum
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Re: Sky Customer Services
Reply #719 - Apr 29th, 2009 at 11:13am
 
Got straight through just now on 02079799540, I gave the lady my account number and was transferred to an operator. Incidentally if they won't do what you want, ask to be put through to the cancellation department and threaten to cancel your subscription. When you get through to cancellations they will bend over backwards to keep you. I've just got a better package for less money. She also told me that if you send a copy of your phone bill to Sky, they will refund the cost of a call to your account. I suppose it depends on how long the call takes as to whether its worth all that hassle. I've just been on for 30 minutes so had I called on the 0870 number, it would have cost me.
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