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Sky Customer Services (Read 2,318,852 times)
CJT-80
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Re: Sky Customer Services
Reply #1020 - Dec 19th, 2010 at 12:05pm
 
NGMsGhost wrote on Dec 19th, 2010 at 9:35am:
mrmond wrote on Dec 19th, 2010 at 9:32am:
Not strictly true. I raised the issue of my phone call with Sky a few weeks ago and was told it's only free on weekends and after a certain point in the evenings.


It was originally free from a Sky line 24/7 to call their 0844 customer service number but then they changed the rules so that it was no longer free to call them in the weekday daytime. †Apparently Sky has never heard of anyone working shifts or of stay at home mothers or pensioners etc. Shocked


Just another point to prove that Sky are money grabbing fat cats!

Regardless of BT's bad points it's FREE to call 150 from a BT landline anytime of the day

Yet another reason NOT to go with Sky!
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CJT-80

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Re: Sky Customer Services
Reply #1021 - Dec 19th, 2010 at 12:41pm
 
Excellent!  Tried the number ending 6 and was put straight through to Sky with the options.Spoke to retentions and managed to get a much better deal altogether, so a double result!  Thank you.
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Re: Sky Customer Services
Reply #1022 - Dec 20th, 2010 at 10:36am
 
valgal wrote on Dec 19th, 2010 at 12:41pm:
Excellent! †Tried the number ending 6 and was put straight through to Sky with the options.Spoke to retentions and managed to get a much better deal altogether, so a double result! †Thank you.


Can confirm the number ending in 6 still works. Got through to Sky and asked to have Sports removed. They offered me £10.25 off for the next 6 months to keep it, which is little more than I would have been paying if I took the sports off so I've kept it.
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Re: Sky Customer Services
Reply #1023 - Dec 21st, 2010 at 6:08pm
 
a13ahl wrote on Dec 16th, 2010 at 9:56am:
It is free to call sky from a sky phone line.


And of course if you need to ring them because your sky landline is faulty and can't make calls....


Cheers, Des.
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NGMsGhost
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Re: Sky Customer Services
Reply #1024 - Dec 21st, 2010 at 9:12pm
 
DesG wrote on Dec 21st, 2010 at 6:08pm:
And of course if you need to ring them because your sky landline is faulty and can't make calls....


How do they make it free to call in that particular situation? 0844 numbers cost 20p per minute to call from a BT Payphone.
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Re: Sky Customer Services
Reply #1025 - Dec 22nd, 2010 at 5:46pm
 
NGMsGhost wrote on Dec 21st, 2010 at 9:12pm:
DesG wrote on Dec 21st, 2010 at 6:08pm:
And of course if you need to ring them because your sky landline is faulty and can't make calls....


How do they make it free to call in that particular situation? 0844 numbers cost 20p per minute to call from a BT Payphone.

You would need another (working) line, also with Sly.
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Re: Sky Customer Services
Reply #1026 - Dec 22nd, 2010 at 6:30pm
 
Dave wrote on Dec 22nd, 2010 at 5:46pm:
You would need another (working) line, also with Sly.


I hope I'm not jumping to conclusions but I would have thought that well over 95% of Sky customers only have the one phone line with just Sky in their home.  Furthermore in households where there are two or more phone lines it seems entirely probable that in many cases the other line might be with a different telephone company from Sky.

So in reality calling Sky about a faulty Sky phone line is usually not going to be free, especially as in most cases the phone call to Sky to report the fault is surely likely to be from a mobile phone.  And as we know 0844 numbers are almost never included in mobile phone company bundled minutes packages.
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Re: Sky Customer Services
Reply #1027 - Dec 22nd, 2010 at 6:52pm
 
NGMsGhost wrote on Dec 22nd, 2010 at 6:30pm:
Dave wrote on Dec 22nd, 2010 at 5:46pm:
You would need another (working) line, also with Sly.


I hope I'm not jumping to conclusions but I would have thought that well over 95% of Sky customers only have the one phone line with just Sky in their home. †Furthermore in households where there are two or more phone lines it seems entirely probable that in many cases the other line might be with a different telephone company from Sky.

So in reality calling Sky about a faulty Sky phone line is usually not going to be free, especially as in most cases the phone call to Sky to report the fault is surely likely to be from a mobile phone. †And as we know 0844 numbers are almost never included in mobile phone company bundled minutes packages.

I thought that the use of premium customer service numbers for telephone companies is in no way limited to Sky. Virgin Media uses 0845 numbers. What about Talk Talk and Post Office Home Phone and other providers?

BT has not introduced charges and operates Freephone and UK-wide (03) numbers, particularly for calls from outside of its network. So calling BT customer services or faults is free from a landline or payphone or geographic rate from mobile phones.
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« Last Edit: Dec 22nd, 2010 at 6:54pm by Dave »  
 
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Re: Sky Customer Services
Reply #1028 - Dec 22nd, 2010 at 11:21pm
 
Petite_Menace wrote on Nov 13th, 2010 at 1:46pm:
I called 0800 051 2597 this morning and got the message that the number is no longer in service and was asked to call the 0844 number.

so I called 0800 051 2596 and got the message that my SkyTalk was 'restricted' and pressed 1 and was immediately transfered to (skytalk) Customer Services. I asked to be put through to cancellations and was put straight through. I was quite glad as after my initial conversation asking to cancel I was put on hold for around 6 mins which would have cost me had I not called the free number. †Wink


Tried this today and also pressed 1 and got through. † The Sky box needed a reboot so it took about 15 minutes (with a very helpful guy in L/derry, in northern ireland. † †
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Re: Sky Customer Services
Reply #1029 - Dec 23rd, 2010 at 3:49am
 
bogof wrote on Dec 22nd, 2010 at 11:21pm:
The Sky box needed a reboot so it took about 15 minutes (with a very helpful guy in L/derry, in northern ireland.


I think you must mean that the Sky box firmware needed re-downloading and installing (hold down the Backup key for several seconds after disconnecting the mains power and then reconnecting it until you get a black and white text screen about downloading the firmware) as that is the only process I know that takes up to 10 minutes or so to complete on a Sky box.
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Re: Sky Customer Services
Reply #1030 - Dec 23rd, 2010 at 12:15pm
 
Hi,

I just tried to call the 08000512596 number at 11.15am but it is no longer in service.
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Dave
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Re: Sky Customer Services
Reply #1031 - Dec 23rd, 2010 at 8:26pm
 
mskyrme wrote on Dec 23rd, 2010 at 12:15pm:
I just tried to call the 08000512596 number at 11.15am but it is no longer in service.

Hello and welcome to SAYNOTO0870.COM.

Thanks for letting us know. I have removed this number from the database.

If anyone comes across another suitable alternative, then please post it here and I will add it to the listings.  Smiley
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Re: Sky Customer Services
Reply #1032 - Dec 28th, 2010 at 12:13pm
 
A new number has been submitted for Sky Customer Services, 0808 101 4437, and I have put this in the listings.  Wink
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Re: Sky Customer Services
Reply #1033 - Dec 28th, 2010 at 2:53pm
 
Dave wrote on Dec 28th, 2010 at 12:13pm:
A new number has been submitted for Sky Customer Services, 0808 101 4437, and I have put this in the listings. †Wink


Just want to add that for those of you who have their land line with Orange, depending on what 'package' you have, 0808's are chargeable.
Yesterday I rung Orange twice, and both advisors informed me that 0808 are the same as 0800 - free
Today I spent 1 hour talking to Sky on the above number.  I rung Orange a 3rd time just to confirm that the call was free.......
The Manager I spoke to asked 2 separate advisors about 0808 charges for customers who have Home Max Broadband and land line,
and he was told that I would be charged the same as if I had dialled an 0845 number  Shocked   
He has credited my account to cover the cost, and the advisors are for the high jump. 

Probably the same with BT and all providers, depends on the package etc.

So, I am still looking for either a free phone or geo number for Sky.


Undecided  smileyeyes says: '
Happy New Year to Everyone
'
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Re: Sky Customer Services
Reply #1034 - Dec 28th, 2010 at 3:24pm
 
No charge for 0800 or 0808 numbers with BT Landline. However most mobile providers charge for these numbers I believe.

However As has been mentioned previously, the dial-through geographical numbers for use from mobiles are 020 0222 0900 and 020 0222 0700. Using one of these will allow calls to 0800/0808/0500 so-called "freephone" numbers. Charges will be as geographical calls, thus will often reduce the cost from mobiles.
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« Last Edit: Dec 28th, 2010 at 3:28pm by sherbert »  
 
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