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Sneaky National Rail Enquiries (Read 189,024 times)
ahai1
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Re: Sneaky National Rail Enquiries
Reply #60 - May 23rd, 2010 at 6:28pm
 
Hi I am new here. I have tried to call the first 020 number for national rail enquirers but it played music and I had to phone the 08o45 number. Which number works?
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Re: Sneaky National Rail Enquiries
Reply #61 - May 23rd, 2010 at 6:46pm
 
ahai1 wrote on May 23rd, 2010 at 6:28pm:
Hi I am new here. I have tried to call the first 020 number for national rail enquirers but it played music and I had to phone the 08o45 number. Which number works?

I presume that the number you elude to is 020 7068 0500. It goes to music, hold music. So how long did you hang on for?  Huh Huh

I tried both the 0845 number and this 020 number and the hold music is the same track, so either it's a coincidence or it's the same queue.
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« Last Edit: May 23rd, 2010 at 6:48pm by Dave »  
 
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ahai1
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Re: Sneaky National Rail Enquiries
Reply #62 - May 23rd, 2010 at 6:57pm
 
That is the number I tried it was on music and there was no warning about a queue or anything. However when I rang the 0845 number it connected me to an automated system. I did not hang on for much after waiting about 30 seconds or so for announcement.

It's a shame that happens as we get free 020s on the landline.
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« Last Edit: May 23rd, 2010 at 7:00pm by ahai1 »  
 
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Re: Sneaky National Rail Enquiries
Reply #63 - May 23rd, 2010 at 7:06pm
 
ahai1 wrote on May 23rd, 2010 at 6:57pm:
It's a shame that happens as we get free 020s on the landline.

I don't see what you're moaning at.

The 0845 number has two options; 1. TrainTracker 2. Speak to an advisor.

It would appear that the alternatives go straight to the respective options. Perhaps there is no announcement within the hold music because normally the call would be answered with the IVR (automated menu) on the 0845 number which identifies the organisation.

If you don't like it, then go ahead and pay for the 0845 call. You're the horse and I'm bringing you to the water, but you don't want to drink it! Roll Eyes
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« Last Edit: May 23rd, 2010 at 7:07pm by Dave »  
 
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ahai1
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Re: Sneaky National Rail Enquiries
Reply #64 - May 24th, 2010 at 8:39pm
 
Dave I am not moaning but just raising a point. I did try it last night and I counted up to 100 but the music was still on.
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Re: Sneaky National Rail Enquiries
Reply #65 - May 25th, 2010 at 11:33am
 
The 020 7068 0500 number goes straight into a queue, as the note beside it in the database says. I have just tried it and got through to someone in about one minute 40 seconds.

I tried the 0845 number a couple of times and selected option 2, to speak to an advisor and it was answered after a couple of secondary (further) rings. As I said on Sunday evening (the post I made on 23rd May), there was hold music on option 2 of the 0845 number then and that was the same track as on the 020 number.

I think that selecting option 2 on the 0845 number puts the caller through to one of a number of lines/numbers. Perhaps the 020 number we have is but one of those which it puts callers through to.

It is quite possible that option 2 of the 0845 number puts each subsequent caller through to the number with the shortest waiting time. Thus, you could say that it has some degree of intelligence which balances the load on each of National Rail's call centres to minimise overall waiting times.


For timetable information, I usually use the National Rail website www.nationalrail.co.uk or the WAP site
wap.nationalrail.co.uk
from my mobile, if I'm out and about. These can give train time within 10 or 20 seconds or so, as well as live departure information.
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« Last Edit: May 25th, 2010 at 11:37am by Dave »  
 
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Re: Sneaky National Rail Enquiries
Reply #66 - May 25th, 2010 at 1:11pm
 
Further to my earier posting, other numbers after 020 7068 0500 are also for National Rail Enquiries and 0501 goes straight through to an operator as do 0502, 0503, 0504 and 0507. They go through to the same call centre as I found the same operators answered different numbers.  Wink

I've updated the database entry with this 0501 number.
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« Last Edit: May 25th, 2010 at 1:12pm by Dave »  
 
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Re: Sneaky National Rail Enquiries
Reply #67 - May 25th, 2010 at 1:31pm
 
Thank you Dave you are a star.

The 020 number for Heathrow Express is the right one as well.
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Re: Sneaky National Rail Enquiries
Reply #68 - May 25th, 2010 at 1:46pm
 
ahai1 wrote on May 25th, 2010 at 1:31pm:
The 020 number for Heathrow Express is the right one as well.

Thanks. I've verified this one. Please let me know of any other entries you find that need updating. Smiley
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mc661
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Re: Sneaky National Rail Enquiries
Reply #69 - Sep 2nd, 2010 at 3:45pm
 
.
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« Last Edit: Sep 2nd, 2010 at 8:14pm by mc661 »  
 
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CJT-80
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Re: Sneaky National Rail Enquiries
Reply #70 - Sep 2nd, 2010 at 6:07pm
 
Dave in quick reference to NRE and an 020 access number, you posted numbers for LORL (London Overground): here one of which includes direct access to NRE's menu which is identical to the 0845 number.

I have used it 3 times with NO issues.

Smiley
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Re: Sneaky National Rail Enquiries
Reply #71 - Sep 23rd, 2010 at 10:31am
 
Just a quick update re NRE I sent them this feedback today:

Why does National Rail Enquiries (NRE) continue to use an 0845 number? Most people wish to access Train info on the move, using a Mobile Phone, which will cost them on average 20p + per minute to contact you. Whilst I appreciate a landline call "maybe" cheaper per minute, in this day and age you cannot justify the use of an 0845 number solely on this basis. Why won't NRE switch to an 0345 number? These are charged at a lower rate, and are mostly included in calling plan minutes from mobiles.

I think it's time NRE made that change.

----------------------------------------------------

I await their reponse.
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Re: Sneaky National Rail Enquiries
Reply #72 - Sep 23rd, 2010 at 10:42am
 
Thanks to the FOI to East Coast, we now have an alternative for NRE: 020 7383 5564  Wink
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NGMsGhost
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Re: Sneaky National Rail Enquiries
Reply #73 - Sep 23rd, 2010 at 10:47am
 
Dave wrote on Sep 23rd, 2010 at 10:42am:
Thanks to the FOI to East Coast, we now have an alternative for NRE: 020 7383 5564  Wink


Since the stupid TrainTracker service (that also usually never works due to constantly giving you stations other than the ones you are travelling between) they try to sell on an 0871 number can also be accessed via a choice from the 0845 National Rail Enquiries menu does this mean TrainTracker can also be accessed for the price of a geographic call?  Or does the geographic number resulting from the FOI request bypass the normal menus and go straight through to an adviser based in India?
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CJT-80
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Re: Sneaky National Rail Enquiries
Reply #74 - Sep 23rd, 2010 at 10:47am
 
Thanks Dave, I will note that along with the number from LORL -

Btw I have sent you a private message.

I am going to be contacting Traveline next over their continued use of their 0871 number.

Smiley
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« Last Edit: Sep 23rd, 2010 at 10:50am by CJT-80 »  

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