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Humax Electronics (Read 96,464 times)
derrick
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Re: Humax Electronics
Reply #45 - Mar 5th, 2011 at 12:36pm
 
Good work Dave.

I have just rung the 0800 number,(but it is Saturday!)

On answering the voice relays;-

"Welcome to CW Digital one of the UK specialists in high quality LCD TVs and personal video recorders.
To place an order or for queries on our product range, please press 1.
For all other enquiries please press 2.

Pressing 2 the phone just rings, I will try again on Monday during office hours, which is when Humax answers the phone anyway.


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derrick
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Re: Humax Electronics
Reply #46 - Mar 7th, 2011 at 12:06pm
 
I have just called the 0800 0192131 number, I spoke to a chap who informed me it was the sales line for Humax, and whilst they could give general info about Humax products and take sales , they are very limited, (none?), re technical help and referred me to the 0844 number or email help.


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JOVE
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Re: Humax Electronics
Reply #47 - Mar 10th, 2011 at 2:49pm
 
The only phone number on their emails is the 0844 but there is a fax number: 020 3014 5353.
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tom25
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problem with humax number
Reply #48 - Sep 14th, 2011 at 8:28pm
 
I called that Humax number you have on here, i did as it says and wait till i spoke to someone.  BUT i spoke to the person and that person said they i cant speak to customer services, i have to dial a different number.

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jakxNo0870
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Re: Humax Electronics
Reply #49 - Nov 11th, 2011 at 11:33am
 
I think it about time the alternative number information is updated with a note explaining something along the lines of 'Trade enquiries only, retail customers have to pay much more for their calls'
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« Last Edit: Nov 11th, 2011 at 12:08pm by jakxNo0870 »  
 
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Dave
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Re: Humax Electronics
Reply #50 - Nov 11th, 2011 at 11:43am
 
jakxNo0870 wrote on Nov 11th, 2011 at 11:33am:
I think it about time the alternative number information is updated with a note explaining something along the lines of 'Trade enquiries only, retail customers have pay more for their calls'

Please explain your reasoning for making this statement. If you have experience of using this number, then please elaborate. If there is reason found to update (or even remove) this or any entry, then let us know.

At present, the note in the entry says:

UK Head office
Do not select the menu options, wait for the operator - ask for Customer Services
Option for Support & Product Information redirects to 0844 number
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« Last Edit: Nov 11th, 2011 at 11:51am by Dave »  
 
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jakxNo0870
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Re: Humax Electronics
Reply #51 - Nov 11th, 2011 at 12:31pm
 
Well... because a forum search here indicated to me that many Humax device owners continue to try calling the 'local' number when it is actually dedicated to the 'Trade' and of no use to them. The 0844 number is readily displayed on the Humax website and on other documentation, most here are seeking an alternative - but yes, the text used in my suggestion was 'tongue-in-cheek' but I felt some some kind of alternative might help.

Was there a real need for you to adopt such a hard-nosed attitude to my (first) post here?
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jakxNo0870
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Re: Humax Electronics
Reply #52 - Nov 11th, 2011 at 12:45pm
 
Sorry, meant to add that I am the owner of a Humax recorder and yes, I do have experience of calling the 020 number listed here - having been frustrated at the delay involved using emails when the device fails to operate properly...
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Barbara
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Re: Humax Electronics
Reply #53 - Nov 11th, 2011 at 2:55pm
 
I am mystified about the comments re the Humax no not working for Customer Services, my husband used it about three weeks ago, well after the poster who had probs on 14/9, followed the instructions in the database & it worked perfectly well, no problems at all being put through to Customer Services so I would hate people to think they have to use the 0844 with no choice.
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Dave
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Re: Humax Electronics
Reply #54 - Nov 11th, 2011 at 2:59pm
 
jakxNo0870, I'm sorry if I came across as brash. I was trying to understand what your reasoning was. I wondered (by your inclusion of "about time") if you were an employee of the company who had been receiving calls from retail customers who you couldn't help but which wasn't said.

The listings are maintained by volunteers and rely on feedback from users. Numbers aren't routinely checked that they still work.

I encourage all users to join the forum and post updates (additions and removals that are required), notes on unverifieds that do work and can be verified.
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« Last Edit: Nov 11th, 2011 at 3:22pm by Dave »  
 
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Dave
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Re: Humax Electronics
Reply #55 - Nov 11th, 2011 at 2:59pm
 
I've removed the 020 alternative and replaced it with "unknown". In the Other Information column I've put a link to this thread.

If you have followed that link, then see previous postings for the information and leads we've found thus far. If you can help with this, then please post here (or you can e-mail me
dave {at} saynoto0870 {dot} com
).

Such contribution can be anything and certainly doesn't have to include an alternative number. For example, the name and/or address of the office where calls to the 0844 number are dealt with might be a useful clue. I made a suggestion before as to where calls are answered (based on what I'd found) and if anyone knows any different or can confirm what I found, then let us know.
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jakxNo0870
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Re: Humax Electronics
Reply #56 - Nov 11th, 2011 at 5:19pm
 
Dave wrote on Nov 11th, 2011 at 2:59pm:
jakxNo0870, I'm sorry if I came across as brash....


No worries Dave, please excuse me for almost certainly over-reacting following my previous to-and-fro email dealings with Humax Support.

May I just comment here that this SayNoTo0870 website is wonderful to behold thanks to people like you...  Cool
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Dave
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Re: Humax Electronics
Reply #57 - Nov 12th, 2011 at 8:54pm
 
jakxNo0870 wrote on Nov 11th, 2011 at 5:19pm:
No worries Dave, please excuse me for almost certainly over-reacting following my previous to-and-fro email dealings with Humax Support.

May I just comment here that this SayNoTo0870 website is wonderful to behold thanks to people like you...  Cool

Thanks for your kind comments.

I hope you'll come back to the forum and help in any way you can including posting any updates to improve the listings.
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« Last Edit: Nov 12th, 2011 at 8:54pm by Dave »  
 
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veganpanda
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Re: Humax Electronics
Reply #58 - Jun 22nd, 2012 at 2:39pm
 
Just found my Humax users manual & seen that I had written the Customer Service geographical phone number in the back (hopefully it still works?!) 02083266000. I've not phoned it yet as I can only use my landline evenings & weekends, bah!  Sad
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Dave
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Re: Humax Electronics
Reply #59 - Jun 22nd, 2012 at 6:14pm
 
veganpanda wrote on Jun 22nd, 2012 at 2:39pm:
Just found my Humax users manual & seen that I had written the Customer Service geographical phone number in the back (hopefully it still works?!) 02083266000. I've not phoned it yet as I can only use my landline evenings & weekends, bah!  Sad

This number is for the HUMAX office, but when the option for customer support is selected, it plays a message giving the 0844 number. We've covered this before in previous postings on this thread.

As we don't have an alternative for this 0844 number, I've put a note in the database to the effect that the 020 number does not allow access to support and simply redirects to the 0844 number.
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